Principal Capability Engineer

You will be responsible for advanced design, support, and management of customer-facing security solutions for CyberCX.

At CyberCX, everyone works together to create cyber security for the world around us. The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around the world.

The work we do matters

We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region. With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.

If you're ready to work with teammates that get you, a leader that supports you and customers that need you, then you're ready for CyberCX.

This role is a hybrid position based out of our London office.

In this role, you will:

• Design and implementation of technical solutions to support the provision of managed services for customers.
• Manage and develop relationships with customers, stakeholders and third parties/vendors.
• Effectively consult and communicate with customers and evaluate their business needs with regards to their managed security services.
• Design and develop high quality solutions, including integration of customer systems and tools used to deliver the contracted service.
• Provide thought leadership, as well as providing tier 2 and 3 engineering support for MSS customers and capabilities.
• Conduct internal and customer communications around security and tooling related issues.
• Coordinate the support, maintenance, and upgrading of managed systems.
• Identify and implement improvements to system reliability and performance.
• Provide support for internal and customer housed security tooling.
• Work closely with CyberCX Security Operations teams to deploy and manage security systems and tooling.
• Develop strong relationships with customers and support broader CyberCX teams with the presentation and delivery of Managed Security Service offerings.
• Engage with customers to understand their requirements and lead the implementation of solutions used for the provision of a Managed Security Service.
• Lead the improvement of services offered to customers and the capability used to deliver those services.

• Experience designing and deploying SIEM solutions, along with an in-depth understanding of the security controls that feed them, such as IDS/IPS, EDR, WAF, etc.
• Industry recognised qualifications, and suitable vendor certifications preferred.
• 5 years minimum experience in a similar role integrating complex customer solutions into managed security services systems or greater than 5 years' experience in administrating systems that are considered key data sources.
• Exposure to IT security operations in a large or complex organisation.
• Effective stakeholder engagement, consultation and communication skills with an ability to build credibility and trust with leaders, internal working teams and customers.
• Able to effectively work autonomously, applying strong analytics and problem-solving skills in an agile and resilient manner.

• Microsoft Sentinel
• Microsoft Defender products
• Splunk Cloud + Splunk Enterprise Security (ES)
• Crowdstrike Falcon
• Tenable Vulnerability Management

Be yourself. We embrace diverse perspectives, experiences, and backgrounds. Please let us know if you require support or adjustments to assist with your recruitment experience.