Principal Delivery Manager

CreateFuture is fast becoming the UK's most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country.

We are a team of creators - whether that's code, project plans, go to market strategies, culture initiatives, marketing campaigns, large language models or people policies. And together, with our clients, we create the future. This has seen us collaborate and partner across a multitude of industries and sectors, with the likes of PayPal, adidas, Natwest, FanDuel and Money Saving Expert, to name just a few.

Our reputation as a partner determined to deliver high-quality, robust and thoughtful products has enabled us to scale to over 500 people in the last couple of years, and it is our amazing people - along with the safe, supportive and friendly culture we have built - that makes CreateFuture a great place to work. Don't just take our word for it though, we have been recognised by Best Workplaces UK multiple years in a row - across a number of categories - and our employee exit rate is astonishingly low.

Join us on our journey Let's create something awesome, together, today.

What you'll be doing:

• Lead and own delivery across multiple teams, ensuring projects are aligned with client strategy and drive real business value.
• Embed best-practice methodologies, combining Agile, Lean, and traditional approaches to optimise delivery.
• Coach and mentor teams, uplifting delivery maturity and fostering a culture of continuous improvement.
• Engage with senior stakeholders, ensuring alignment, visibility, and confidence in delivery outcomes.
• Champion Agile and Lean principles, facilitating ceremonies, optimising workflows, and ensuring high-performing teams.
• Drive innovation in delivery practices, defining tools, frameworks, and metrics that enhance efficiency and quality.
• Shape the future of CreateFuture, contributing to leadership discussions and evolving our delivery capabilities.

• Experience in programme or delivery management within digital or technology-led environments.
• Deep understanding of Agile, Lean, and traditional delivery methods, and how to apply them pragmatically.
• Demonstrable experience leading multi-disciplinary teams across complex accounts.
• A proven ability to coach and grow delivery teams, and drive delivery maturity in client and consultancy settings.
• Strong communication and facilitation skills, with the ability to engage at all levels - from engineers to execs.
• A collaborative, pragmatic mindset - you're a problem-solver who thrives in ambiguity and leads by example.
• Experience working within or alongside large-scale, engineering-driven clients (e.g. gaming, tech, financial services, etc.) is highly desirable.

At CreateFuture, we challenge ourselves to go beyond the obvious and we care deeply about our craft and customers. With us, you'll have ambitious projects to sink your teeth into and plenty of opportunities to learn and grow. You'll be part of our safe, supportive and friendly culture - that looks after you - and join our team of genuinely great people.

Our benefits include:

• Total 35 days holiday (we have flexible bank holidays)
• Enhanced parental and adoption leave
• 1-1 professional financial coaching
• Pension - matched up to 5%

As this is a hybrid role, focussing on Edinburgh, we're looking for people within a commuting distance of our Edinburgh office and who are flexible to travel to client sites and CreateFuture regional offices. We are very flexible and trust you to manage your own schedule to balance face-to-face time with clients, colleagues and working from home.

We create and reinforce a culture that rewards employees' impact, not just activity. We trust our employees to work autonomously and promote ownership across all levels.

Our TA team aims to respond to all applications within a reasonable timeframe, regardless of if we are progressing with your application.

Our process:

• 30 minute call with our Talent Acquisition Team
• 1-hour Competency based interview
• 1-hour Values led interview

We believe that representative teams made up of people with different backgrounds, skills, and points of view help us build the best workplace possible, and enable us to create genuinely innovative, broadly useful products.

We are committed to our goal of creating the most inclusive workplace possible. As we strive to build an environment where everyone can thrive and be themselves, we will continue to investigate and challenge biases, while working to identify and remove obstacles to inclusion. If you need additional support or accommodation during the application process, please don't hesitate to let us know.