Principal Delivery Practice Manager, Public Sector Professional Services - UK

Principal Delivery Practice Manager, Public Sector Professional Services - UK

Job ID: AWS EMEA SARL (UK Branch)

As a Senior Delivery Practice Manager at AWS, you will be responsible for building and leading a team of Professional Services Engagement Managers working with customers and partners to architect and implement innovative solutions. You will routinely engage with Director, VP, C-level executives and governing boards to build and lead successful IT transformations. You will be responsible for developing strategic plans to build and evolve AWS products and offerings. You will drive opportunity capture and engagement delivery. You will work closely with partner teams, driving business development initiatives and meeting and exceeding customer satisfaction targets.

You will build relationships with customers, collaborate with sales leaders and engineering teams to create cross-functional teams both internally and externally to develop strong customer and partner relationships while building a growing business in the UK Public Sector. You will drive AWS adoption in key markets and accounts. You will collaborate with AWS training and support teams to help partners and customers learn and use AWS services.

You will build performing teams of consultants with excellent technical depth and innovative customer relationship skills, all while encouraging career-focused progression including capabilities of AWS.

Are you a people person who likes to get involved and work for customers through your teams and direct engagement when necessary? Are you passionate about using technology to solve business problems that have big customer impact?

Do you have experience delivering IT solutions in an agile environment - plan, organize, and manage all phases of a project lifecycle to ensure successful delivery?

Come build the future with us.

Key job responsibilities
- Applies strategic thinking and demonstrates ability to understand business and technical requirements to galvanize teams around a common vision to execute, manage and achieve customer business outcomes.
- Actively looks for ways to improve process efficiencies and effectiveness.

- Collaborate with AWS field sales, pre-sales, training and support teams to help partners and customers learn and use AWS services.

- Viewed as a trusted senior advisor at the CXO/VP level or equivalent, both internally and externally.

- Demonstrates leadership in the scaled, enterprise Agile and Program Management community, showing differentiated invention and innovation.

- Delivers and leads large, complex initiatives and customer engagements.

- Collaborates with AWS field sales, pre-sales, training and support teams to seek to understand our customers' needs, their business, how success is defined and ensure that we are exceeding expectations in delivery and developing valued solutions.

- Possesses a deep knowledge of scaled agile and program and project management best practices and how to apply them in an effective and pragmatic way across large, complex engagements and organizations.

- Deliver and manage multi-stream technical engagements with partners and customers by demonstrating exemplary leadership qualities, building high performing teams and establishing effective communication techniques across the program. The Engagement Manager is responsible for managing customer expectations, managing AWS delivery consultants, and managing the scope and budget of each individual project.

- Plans, organizes and manages all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, defining success criteria, project milestones, and budgets.

- Plays an active role in managing project goals and driving teams to achieve customers' business outcomes by managing issues, delivery risks, decisions and action items.

- Ability to make decisions guided by policies, procedures and business plans with limited guidance.

- Takes proactive steps to ensure teams meet or exceed customer expectations.

- Ability to coach and develop other Engagement Managers in their written and verbal communications skills and approach.

- Lead and mentor junior engagement managers to ensure AWS is developing the next generation of Agile engagement managers.

About the team
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Diverse Experiences:
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

BASIC QUALIFICATIONS

- Bachelor's degree in information technology or computer science or equivalent experience.
- Multiple years of progressive experience managing, leading and/or delivering professional services within the IT marketplace.
- Demonstrated experience with cloud providers models, with emphasis on building and delivering best practices.
- Proven experience building and leading teams through a career life-cycle development of growth and delivery.
- Experience managing a consulting practice or team's full profit and loss (P&L).

PREFERRED QUALIFICATIONS

- Deep understanding of data center, cloud computing, adoption strategy and transition challenges and experience with design of modern, scalable delivery models for technology consulting services.
- Demonstrated ability to think strategically about business, product, and technical challenges.
- Strong customer relationship management experience and collaboration skills in consulting team leader role.
- International sales and delivery experience with Public Sector customers and partners.
- Use of AWS services in distributed environments with Microsoft, IBM, Oracle, HP, SAP, etc.