Principal Product Manager

Our Principal Product Managers are responsible for leading and delivering on strategically significant and complex client engagements across our portfolio of public sector clients.

We believe that great delivery stems from:

• a thorough understanding of our clients and their needs
• strong practice skills and subject matter expertise
• excellent leadership
• a clear vision of lasting and effective change in a public sector environment
• the ability to translate meaningful strategy into effective implementation

We expect our Principal Product Managers to bring all of this and to enthuse our design teams and clients with the same passion.

The successful candidate will lead the Product Management aspects of one or more of our client engagements while overseeing the wider delivery within the account (or industry) when appropriate.

They will bring thought leadership and best-practice, honed through hands-on experience in both the private and public sector. They will work with user researchers, service designers, business analysts, data analysts and client product owners to make ongoing recommended improvements to drive better user and business outcomes.

They will often be responsible for creating a product vision helping to translate it into a UX strategy that can deliver a category leading user experience, driving impact and reach across multiple user groups.

Working in an Agile delivery setting alongside product designers, the Principal Product Manager will oversee and be responsible for the hands on delivery of product improvements and end to end journeys across all channels including app and web.

They will be comfortable blending the just in time delivery of key product artefacts into the delivery teams with continuous discovery and ideation of longer term features and usability improvements.

They will also coach and develop team members on their engagements providing them with detailed performance feedback, as well as monitoring overall delivery to achieve the highest levels of client satisfaction.

In addition, our Principal Product Managers are responsible for engaging with our clients to understand their challenges and build lasting, trusted advisor relationships. They will also oversee multiple and concurrent client deliveries to help ensure quality and drive the sharing of best practice across our engagements and industries.

Role Overview

Our Principal Product Managers are members of the Strategy and Design Practice leadership team. Part of their responsibility is to develop the capability of the practice to meet business needs and to accelerate the growth of the practice, their account and the wider business.

Principal Product Managers are responsible for the practice and service line-specific delivery elements of an engagement/account as well as shared ownership for the overall delivery of client outcomes. They leverage client and delivery insight to support the account and industry teams to identify opportunities and develop client solutions.

The right person for this role will do this by combining their Product Management experience, leadership skills and industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the Public Sector.

Key responsibilities

• Collaborate with clients to understand their needs and provide solution advice in your role as a trusted advisor and shape solutions that leverage Made Tech's wider capabilities and credentials.
• Assess project performance as a part of the billable delivery team, QA Product Management deliverables and outcomes, and ensure client satisfaction.
• Deliver Product Management elements alongside client and Made Tech delivery teams.
• Coach and mentor team members as well as providing direction to enable them to achieve their engagement outcomes and to help support and develop their careers.
• Act as a Product Manager to provide oversight and ensure alignment with internal and industry best practices. Ensure engagement experience is captured and used to improve standards and contribute to Made Tech knowledge.
• Work as part of a wider consulting team on large scale transformation and lead change projects in the public sector.
• Participate in business development activities, including bids and pre-sales within the account, industry and practice. Coach team members on their contributions and oversee the relevant technical aspects of the proposal submission.
• Undertake people management responsibilities, including performance reviews and professional development of your engagement and practice colleagues.
• Serve as a thought leader within Made Tech, our account engagements, the wider public sector, and represent the company at industry events.

Skills, knowledge and expertise

In the following areas:

• Client relationship building and public sector expertise
• Leadership
• Practice and industry growth
• People Management

Security Clearance

An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility.

Eligibility for SC requires 5 years' continuous UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.

Location: Any UK Office Hub (Bristol / London / Manchester / Swansea)

Department: Delivery & Practices > User Centred Practice

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