Process & Change Lead

Job Description - Process & Change Lead (15714)

Description

As our Process & Change Lead, you will be delivering meaningful, measurable improvements that enhance both operational performance and customer experience.

Sitting within the Operations Excellence team, you will be responsible for optimising processes, implementing governance frameworks, and ensuring change is delivered effectively to help us deliver brilliant package holidays to our customers.

Your key focus will be evaluating existing processes to identify inefficiencies and areas for improvement, leading initiatives that streamline operations, improve consistency, and reduce waste. You'll also be designing and maintaining governance frameworks to ensure compliance with operational standards and best practices, and conducting regular process audits and assessments to help identify further opportunities for improvement.

Working closely with stakeholders, you'll be managing operational change, and scoping, planning, and implementing changes that improve the way we work. This includes embedding change management processes across both in-house and offshore teams, ensuring they can adapt quickly and efficiently. You'll also work closely with our Portfolio Business Change Manager to ensure that all operational change activities fit within the wider business change strategy.

Standard Operating Procedures across Operations will need to be developed and maintained to ensure that teams have clear, structured guidelines to follow, helping to drive consistency across Customer Operations, Customer Service, and Customer Safety.

What you'll bring to the team:

You'll have a background in process improvement, operational excellence, or a similar role in a fast-moving, complex organisation. Experience in process optimisation and change management is essential.

Working with data will be a key part of the role, so you'll need advanced Excel skills and the ability to handle large volumes of complex information from multiple sources. Attention to detail is critical as you'll be analysing processes, identifying inefficiencies, and making sure changes are implemented effectively.

You'll be somebody who is able to explain complex information in a straightforward way. Experience with Salesforce or Amazon Connect would be useful, but not essential, and we'd love it if you have a process excellence certification like Lean Six Sigma - but what really matters is your ability to solve problems, influence others, and deliver meaningful change.

What's in it for you:

In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme and a 5% pension contribution. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.

You'll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.

At easyJet holidays, we create unforgettable experiences for our customers, and we strive to do the same for our people. As such we're committed to supporting our team with development opportunities and a welcoming atmosphere.

The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office.

How to apply:

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward - so please apply promptly to avoid disappointment.

At easyJet holidays, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation will make reasonable adjustments at interview through to employment for our candidates. We strongly encourage applications even if you feel you don't meet every item in the criteria. We are open to discussions around flexibility and flexible working, and we operate a hybrid working structure.

About easyJet holidays:

Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.

In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone - and to do this we're building remarkable teams with modern ways of working.

By joining us you'll be part of the UK's fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You'll be given autonomy to do your job, a platform to share your ideas, and you'll get to work with the very best people in the industry - all to create experiences that customers will remember forever.

Make a difference with your next role. Make it easyJet holidays.

Requirements of the Role