Process Manager (remote)

We're looking for a Process Manager:

Key Responsibilities:

• Document and describe existing delivery processes within Agile product teams and across the EDP program.
• Align cross-program ways of working and improve collaboration and coordination.
• Define processes for software delivery life cycle, testing, QA, CI/CD, risk management, and production operations.
• Design future state processes and facilitate discussions for process evolution.
• Work closely with stakeholders to ensure process adoption and adherence.

Skills Needed:

• 5+ years of experience in process and change management.
• Expertise in Agile methodologies, Scrum, and ITIL frameworks.
• Strong problem-solving, troubleshooting, and stakeholder management.
• Experience with Confluence, Jira, and process documentation tools.
• Ability to visualize and diagram processes using tools like Miro and Mural.

Languages:

• Fluent English.

Preferred Skills:

• Experience with technology/cloud-focused programs.
• Strong analytical and facilitation skills (Event Storming, Brainstorming, Retrospectives).