Product Analyst, EU AMZL

Job ID: Amazon UK Services Ltd.

The goal of Amazon Logistics is to build a world-class last mile delivery operation. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered quickly, accurately, and in the most cost-effective way possible.

The Capacity Planning Team provides AMZL with safe, cost-optimal, and flexible capacity solutions for operations at Delivery Stations. This role is based out of the London corporate office (LHR35, near LHR16).

The Program Manager role will ensure we maximize value for our customers over the short, medium, and long term. You would be part of an agile team, following a weekly sprint cadence to deliver technical work spanning analytics and platforms. You will use data and your stakeholder management skills to improve applications and maintain services used thousands of times a day by internal supply chain teams.

The ideal candidate is passionate about leveraging technology and data to deliver improvements to the business. They are tech-oriented and versatile, with an understanding of key tech foundations like what is a database, what is a server, or what is the cloud. Additionally, they have a strong delivery record and experience in driving cross-functional initiatives. They thrive in a fast-paced environment and enjoy the challenge of solving complex and ambiguous problems.

This candidate will own defining and ramping programs to integrate new programs, business lines, and delivery channels into the Capacity Planning cadence and processes. This will be achieved by driving change, documenting best practices, writing business cases, and becoming an SME in Supply Chain & Operations.

You will gather business feedback, design solutions, and implement and execute the strategy end-to-end from inception to implementation. You will analyze gaps, iterate and improve future plans, while working across functions and building key relationships to ensure that decisions and plans being made and executed all come together for the benefit of the end customer and enable the AMZL operations to run as effectively as possible. You will challenge the unknown and strive for continuous improvement in key areas of our business.

A successful candidate enjoys problem-solving, is comfortable accessing and working with data from multiple sources, and is enthusiastic about partnering with other teams across the business to deliver results. You should have an internal drive to challenge the status quo, excellent analytical skills, as well as excellent written and verbal communication skills. You should be a self-starter, comfortable with ambiguity, naturally curious, and be involved in the details.

Key Job Responsibilities

1. Drive simplification & optimization of key Capacity Planning metrics, to delight our customers on both performance and cost, by delivering projects to improve demand & supply planning, support systems, and tools development.
2. Identify and develop programs to address areas of opportunity for standardization and efficiency improvement within the end-to-end last mile supply chain.
3. Engage and earn the trust of operational leaders across EU Amazon Logistics to help drive standardization of process and execution framework.
4. Develop cross-functional relationships with first, middle mile, fulfillment, and central teams to drive overall EU operations alignment.
5. Partner with other technical and programs teams to facilitate the translation of business requirements into technology requests, ensuring that Capacity Planning has access to the best-in-class management platforms.
6. Implement a culture of continuous improvement through proven methodologies.

BASIC QUALIFICATIONS

Bachelor's degree with experience in a program management role. Strong leadership skills; experience leading large-scale projects or programs; owning weekly & monthly status reports and updates. Strong project management and analytical skills; ability to manage different programs at a network level to influence and obtain buy-in, and then drive execution, analysis, and achievement of the right results. Problem-solving skills and the abilities to quantitatively analyze challenges, scope technical requirements, and effectively prioritize program deliverables. Excellent written and verbal communication skills with an understanding of tech development processes and software lifecycle. Proven track record for delivering results on large, cross-functional, international milestone projects.

PREFERRED QUALIFICATIONS

Technical background with studies in Engineering or Computer Science related fields with a minimum of 3+ years of relevant experience. Alternatively, proven tech curiosity through hobbies or side-projects. Up to date with the rapidly changing tech landscape (e.g., latest frameworks and design patterns for web applications). Can take ambiguous challenges and is not afraid of complexity. Experience with agile or similar program management methodologies. The team follows a weekly lean agile sprint framework with only 3 ceremonies. Proven track record in communicating with technical and non-technical stakeholders across multiple business units and engaging with remote teams and external partners. Strong data manipulation background and ability to work with numbers on a daily basis; experience with analyzing large data sets. Ability and interest to work in a fast-paced and ambiguous environment with good judgment in stressful situations.