Product Associate - Customer Research

Product Associate - Customer Research

Date: 5 Feb 2025

Location: London, GB

Company: Royal London Group

Job Title: Product Associate - Customer Research

Contract Type: Permanent

Location: London

Working style: Hybrid 50% home/office based

We are seeking an experienced Product Associate at Royal London Asset Management (RLAM) to join the Proposition Team and take a leading role in integrating the voice of the customer across RLAM's product lifecycle. Working within the Product Design function, this role will also contribute to launching new products and making changes to existing ones, based on customer feedback, commercial drivers and/or regulatory changes.

A new role at RLAM, the Product Associate will lead our research activities aimed at better understanding our customers, working closely with external research firms to gather and analyse insights into customer trends and feedback.

The Product Design function supports all design activity related to new and existing funds. This is a great opportunity to contribute significantly to the business by ensuring that product design reflects the needs of our customers.

About the role

• Taking a leading role in integrating the client voice across the product lifecycle
• Contributing to consumer support & understanding of RLAM's proposition, linked to Consumer Duty's four outcomes
• Contributing towards building a deeper understanding of our customer needs, and helping to ensure these are captured within future proposition developments and changes to existing products
• Supporting different workstreams and initiatives across all phases of the product lifecycle management processes, as required
• Supporting the Product Design function as necessary

About you

• Experienced and comfortable within customer research processes.
• A rudimentary understanding of key asset/fund types: equity, fixed income, property, cash, multi-asset.
• Confident communication skills to present recommendations to senior management and 3rd parties.
• University degree, IMC/IAQ or similar investment qualification preferred
• Self-starter who is comfortable working independently and as part of a team.
• Excellent organisational and time management skills.
• Good analytical skills and confidence with numerical data.
• Ensure all clients are treated in a clear and consistent manner with adherence to TCF principles.

About Royal London Asset Management

Royal London Asset Management (RLAM), part of the Royal London Group, is one of the UK's leading fund management companies working with a wide range of clients across the globe to achieve their investment goals. Our long-term, client-driven focus means that we have a long-standing commitment to responsible investment. We act as responsible stewards of our clients' capital, exercising their rights and influencing positive change.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values: Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

Inclusion, diversity and belonging

We're an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected - whatever their background.