Production Support Engineer

PRODUCTION SUPPORT ENGINEER

THE ROLE
We are seeking a highly skilled and experienced Production Support Engineer to oversee the day-to-day technical support of multiple studios in the UK. The successful candidate will play a critical role in providing technical support to a user base of employees and production, all utilizing the client studio technology and applications.

Please Note: This is NOT a remote position. The role is on-site and requires travel to different studio locations.

RESPONSIBILITIES

• Focus on ensuring a high level of support is maintained for users
• Communicate with production and departmental teams within the studio about their IT needs, and answer questions
• Be a subject matter expert on all IT responsibilities and constantly seek to improve that knowledge through learning

REQUIRED SKILLS AND ABILITIES:

• Experience working in a technical troubleshooting and/or support engineer role in a production setting
• Strong working knowledge of MAC, Windows, and Linux support
• Ability to handle multiple issues, prioritizing and effectively managing your time
• Understanding of virtual desktop environments and remote desktop technology
• Ability to work in a fast-paced production environment

DESIRED EXPERIENCE

• Previous experience working onsite for film production or animation/VFX
• Experience with helpdesk automation tools and remote management applications
• Extensive analytic, debugging, and problem-solving skills
• Attention to detail, curiosity, and a desire to learn
• Ability to communicate highly technical information to a variety of people, in both verbal and written form

COMPENSATION
We offer a competitive salary and the opportunity to learn and grow with one of the largest entertainment companies in the world.