Production Support (SRE)

Role & Responsibility
Incident, problem management and change management
Identify application stability improvements and performance or operational workflow efficiencies
Identify and implement incident follow ups to improve alerting and reduce impact and duration
Ensure business continuity and improve production stability
Effectively communicate with all stake holders for any production incidents or changes

Skills Required
Ability to troubleshoot issues, identify the underlying problem and possible subsequent impact
Experience in SDLC and configuration management
Capacity management - analyze current metrics, determine trends and identify bottlenecks
Ability to work on multiples tasks in parallel
Problem solving in a production environment, including experience in identifying patterns, analysing root cause and proposing solutions to resolve issues
Excellent communication skills with ability to articulate the technical and functional aspects of a production problem
Experience in database technologies (Sybase/DB2)
Experience in JAVA and UNIX