Products Service Delivery- Senior Manager

Job Role: Products Service Delivery Senior Manager

Location: Multiple Locations Available (must be willing to travel to client sites throughout the UK)

Career Level: Level 6 (Senior Manager)

Salary: Competitive, plus benefits.

Company Background

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centres. With 650,000+ people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at .

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

"Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO

Accenture is a company that will allow you to learn, grow and advance in an innovative culture that flourishes with shared success, innovative ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.

As a Senior Manager specializing in service delivery within the retail and consumer goods sectors, you will:

• Lead and deliver complex and critical technology services, ensuring alignment with business objectives and customer expectations.
• Manage a team of service delivery professionals, providing leadership, guidance, and support to achieve high performance and service excellence.
• Develop and implement service delivery strategies, policies, and procedures to enhance operational efficiency and service quality.
• Collaborate with cross-functional teams, including technology, operations, and customer service, to ensure seamless service delivery and issue resolution.
• Monitor service performance metrics, analyze data, and generate reports to identify trends, areas for improvement, and opportunities for innovation.
• Manage relationships with key stakeholders, including clients, vendors, and internal teams, to ensure effective communication and collaboration.
• Lead continuous improvement and innovation initiatives, driving process optimization, cost reduction, and service innovation.
• Adapt approaches to deliver effective outcomes in a range of different organisations and operating models.

We are looking for experience in the following areas:

• Proven experience in managing the delivery of complex technology services, with a strong track record of achieving service excellence and customer satisfaction.
• Excellent leadership and team management skills, with the ability to motivate and develop high-performing teams.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making and continuous improvement.
• Exceptional communication and interpersonal skills, with the ability to build and maintain effective relationships with stakeholders at all levels.
• Versatility and the ability to succeed in varied organisation and operating models, including SRE, DevOps and ITIL-based organisations.
• Demonstrable experience of seeking innovative solutions and approaches and a willingness to drive organisational and technical change.

Preferred Qualifications

• Bachelor's or Master's degree in a relevant field or equivalent; advanced degrees or certifications are advantageous.
• Relevant certifications (e.g., ITIL, Agile, SRE).
• Strong understanding of emerging technologies in retail, including AI/ML, IoT, and Edge amongst others.

What's in it for you:

At Accenture, in addition to a competitive basic salary and car allowance, you will also have an extensive benefits package which includes up to 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! For senior roles, additional bonus and equity awards are available.

Closing Date for Applications: 30/04/2025

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.