Program Senior Group Manager

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments, and accessing the capital markets on behalf of our clients.

Team/Role Overview

Procurement and Third-Party Management (P&TPM) is responsible for procuring products and services for Citigroup and manages the risks associated with Citi's third-party arrangements, across all business lines and locations. P&TPM defines and oversees the implementation of policies and standards that provide controls to assess third parties and outsourcing arrangements. The goal of P&TPM is to support Citi's selection and management of third parties capable of providing products and services in a safe and sound manner and at a reasonable cost and to manage the risks associated with third parties.

Citi is currently seeking a Program Senior Group Manager who is passionate about driving meaningful changes and is ready to make an impact. The ideal candidate will have a background in operational excellence, change management and leading high impact bank wide strategic projects. This selected candidate will be responsible for managing, coordinating, on time delivering of P&TPM key transformational activities focused on de-risk P&TPM Operations. Reporting to the Head of Procurement and Third-Party Management Operational Excellence.

What you'll do

1. Work with P&TPM Leadership team and business partners to conceive of and implement a portfolio of projects that simplify and de-risk T&PMT bank wide.
2. Leverage Change Management approaches and methods, assess organization capacity and readiness for changes. Use the assessment to work with P&TPM process improvement / process transformation that identified timing, key projects/initiatives, resources / teams and change management approach.
3. Partner with the business to devise innovative solutions through leveraging an agile methodology to address process pain points and value opportunity.
4. Plan and conduct functional and cross-function working session to develop future state processes models and address value opportunities.
5. Leverage Six Sigma, Lean and other common process change methodologies.
6. Help create a culture of continuous improvement with P&TPM and across our key stakeholders, reducing time to market, boost quality, raise employee morale.

What we'll need from you

1. Strong track record of driving operational excellence, ideally within procurement and third-party management, and regulatory remediation experience.
2. Extensive relevant experience leading process improvement/transformation projects end-to-end across business and countries.
3. Served as the project/program lead for at least 3 major complex operating model, process reengineering or transformation projects.
4. Ability to effectively drive and lead change in an organization with Citigroup's size.
5. Excellent communication and interpersonal skills, including the ability to effectively interact with and influence senior management, lines of defense partner.
6. Strong planning and organizing skills with the ability to manage and prioritize responsibilities through the effective use of time management and organization.
7. Ability to lead and manage cross-functional global project teams.
8. Proven experience in coaching and developing direct reports and team members.
9. Unquestionable integrity and objectivity, with ongoing commitment to excellence and the ability to operate in diverse environments and cultures.
10. Bachelor's/University degree or equivalent experience, potentially Masters degree and managerial experience.

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
• A discretional annual performance related bonus.
• Private medical insurance packages to suit your personal circumstances.
• Employee Assistance Program.
• Pension Plan.
• Paid Parental Leave.
• Special discounts for employees, family, and friends.
• Access to an array of learning and development resources.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Candidates applying for this role must be aware that it is a Senior Management Function pursuant to the FCA and PRA Senior Managers Regime. The Senior Managers Regime is one element of the FCA and PRA Individual Accountability Regime which came into effect on 7 March 2016. Under the Senior Managers Regime, certain Citi entities must ensure that employees working in certain roles, designated as a Senior Management Function, where the individual is referred to as a Senior Manager, are assessed as fit and proper to carry out their role. As a Senior Manager your appointment must be pre-approved by the FCA and/or PRA before you perform any regulated activity. Under the guidance provided by the FCA and PRA, firms should have regard to the following when assessing fitness and propriety:

Honesty, integrity and reputation.

Financial soundness.

Competence and capability.

In order to comply with the requirements of the Senior Manager Function, certain Citi entities must take reasonable care to ensure that an employee does not perform a Senior Manager Function role without first being certified as Fit and Proper. For this reason, you will be assessed for this role against the Fit and Proper requirements, as described above. This assessment will be carried out through extensive interviews, self-disclosures, permitted criminal record checks, reference checks, credit checks and other background checks. If hired for this role, you will also be required to complete an annual declaration regarding your Fitness and Propriety.

By submitting your application, you acknowledge that you have read the information above and that you are applying for a Senior Management Function. You also agree to Citi carrying out any additional screening required, including permitted criminal record checks, reference checks, credit checks and any other relevant background checks.

Job Family Group: Project and Program Management

Job Family: Program Management

Time Type: Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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