Quality Assurance, Monitoring & Testing Senior Lead - SVP - London

Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks.

Responsibilities:

• Responsible for the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy, and Control Inventory.
• Lead the assessment of activities and processes as per required Policies, Standards, and Procedures to strengthen risk management quality.
• Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance.
• Review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner.
• Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process.
• Drive assessment of activities and processes as per required Policies, Standards, and Procedures to strengthen risk management quality.
• Develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools.
• Regularly report on quality control outcomes and control effectiveness to top management and relevant stakeholders.
• Proficient knowledge of regulatory guidance specific to quality assurance and monitoring/testing lifecycle.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.

Qualifications:

• Experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Track record leading Control related projects and programs.
• Ability to see the big picture with high attention to critical details.
• Develop and implement strategy and process improvement initiatives.
• Comprehensive knowledge of Citi's businesses and functions and their risk profiles.
• Developing new ideas and improving current processes to proactively mitigate risks.
• Requires an ability to provide challenge and make recommendations for risk and controls remediation.
• Expert knowledge in the development and execution for controls.
• Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Expert understanding of compliance laws, rules, regulations, and best practices.
• Deep understanding of Citi's Policies, Standards, and Procedures.
• Strong leadership, decision-making, and problem-solving skills.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Ability to deliver compelling presentations and influence executive audiences.
• Strong sense of accountability and ownership, with strong results orientation.
• Excellent communication skills; ability to engage and inspire across stakeholder groups.
• Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education:

Bachelor's/University degree, Master's degree preferred.

Job Family Group: Controls Governance & Oversight

Job Family: Quality Assurance, Monitoring & Testing

Time Type: Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.