Quality IT Support

IT Support (m/f/d) IT Support (m/f/d) - hybrid working (remote & presence) For an innovative company in the field of IT, we are looking for a dedicated IT support employee (m/f/d) to join the team in supporting and maintaining the IT infrastructure. Our client offers a dynamic working environment where you can develop your skills and learn about new technologies. If you have a passion for IT and are solution-oriented, we look forward to receiving your application Become part of a motivated team and contribute to ensuring IT support at the highest level. These are your main areas of activity First point of contact (m/f/d) and troubleshooter (incident management) for all IT-relevant issues in our existing IT environment, for internal users (m/f/d) Recording, classifying and solution-oriented processing of incident reports and service requests with documentation as well as maintaining and adding to the knowledge database Carrying out error analyses and initiating appropriate measures in 2nd level support Setting up, managing and maintaining user accounts, e.g. in the Active Directory and Exchange Supporting IT projects, e.g. software and client hardware rollouts and migration scenarios Creating documentation and instructions to assist end users (m/f/d) and conducting basic training courses What you bring with you Completed vocational training as an IT specialist (m/f/d) for system integration or comparable training Practical experience in IT customer support or IT support/service desk or in application support Good knowledge of hardware (PCs, notebooks, smartphones, printers) and software (Microsoft OS, AD, Exchange, Office products) Confident handling of a ticket system Strong service orientation as well as good communication and teamwork skills Good self-organization, a high level of commitment and a high degree of quality awareness Prospects Work-life balance: flexitime & flexible working hours, home office/remote work, 30 vacation days and Christmas Eve & New Year's Eve off In-house collective agreement, capital-forming benefits, company pension scheme, deferred compensation Prevention offers, company health management, company doctor Individual training and development opportunities Activity-based working in a modern working environment With us, your career path will become your personal walk of fame - we offer you exciting prospects in the areas of assistance & secretarial services.