Recruitment Manager

Cardiff, London or Remote £56,100 - £70,000 + Benefits Hear from the team

Our Customer Operations hiring team

We're a large team that look after a large business remit hiring and onboarding teams within Customer Operations, Financial Crime, Fraud and Disputes. We hire those on the Customer Service front line, their support teams as well as their Senior Leaders.

You'll play a key role by

• Being the go-to person for leading hiring and talent attraction in your area.
• Being a hands-on manager who supports, coaches, and inspires a small squad of Recruiters while still handling a few vacancies at a time yourself.
• Working closely with Workforce Management and Capacity Planning to define hiring needs and targets for your team.
• Assigning roles to be worked by your team based upon what's the highest priority for our Customer Operations teams.
• Collaborating with Directors and Senior Managers to shape strategy, requirements, workforce and succession plans.
• Working with the Customer Operations Hiring Lead to define and deliver against team goals.
• Always seeking ways to enhance candidate quality and improve Customer Operations processes.
• Designing, facilitating and implementing inclusive hiring processes.
• Staying ahead of the curve by keeping up with competitor trends and market insights.

We'd love to hear from you if

• You've got significant experience as an in-house Hiring Team Leader or similar role, for a large Fintech, Banking or Technology company - this is essential!
• You're an expert at hiring for Customer Operations teams (e.g Customer Care, Operations, Financial Crime, Fraud, Card Payment Disputes, Learning & Change)
• You've managed hiring teams across different locations or dynamic setups (a mix of onsite and remote in the UK).
• You're adept at recruiting for everything from high-volume frontline positions to Senior Manager and Director-level talent.
• You're a pro at sourcing candidates through a variety of channels and techniques.
• Building and maintaining strong relationships with stakeholders is second nature to you.
• You're passionate about inclusiveness and diversity in hiring and dedicated to crafting stellar candidate experiences.

Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply- even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you!

What's in it for you

£56,100 - £70,000 share options.

This role can be based in our London or Cardiff office, but we're open to distributed working within the UK (with ad hoc meetings in London).

We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

£1,000 learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Plus lots more! Read our full list of benefits .

The application journey has 3 key steps

• Application questions
• Call with one of our Recruiters
• Full loop interview process (Stakeholder, Leadership and Values assessment)

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You'll hear from us throughout the application process, but if you've got any questions, please reach out to . You can also use this email address to let us know if there's anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out.