Regional Hub Manager

What will I be doing?

Reporting to the Regional General Manager of I&C, you will be responsible for managing the Customer Relations Management function to analyse and develop all identified regional accounts, ensuring high levels of retention are delivered.

You will:

• Promote the services provided by Suez R&R UK proactively managing the identification of existing customers who have requirements for additional services
• Produce weekly, monthly reports for retention and Hub performance
• Ensure all details of the customer, from initial contact right through to point of retention are recorded correctly in Salesforce
• Engage in customer feedback to ensure service offerings are in line with customer's expectations
• Work with Key Stakeholders to create offerings that will ensure contract longevity
• Manage the regional administration function in conjunction with the Regional Manager
• Promote and support a culture within the Regional Hub that focuses on customer service standards and quality, business efficiency and compliance with statutory regulations, company policies and objectives

What are the requirements?

• Background / Experience - Analytical role in a high volume-low margin service industry, operated in a continuous improvement environment or has study knowledge of continuous improvement methods. Experience of managing a team, to enhance and meet KPI's. A customer centric approach at all times.
• Business understanding - financial and commercial understanding with a proven track record in data management and technical systems. A track record of improving business performance through data interrogation and process improvement.
• Compliance - understands the need to operate in a compliant manner whilst at the same time competing in a challenging environment, delivering excellent customer service.
• Customers (external and internal) - experience of managing service levels, the ability to create a positive customer experience whilst managing expectations, ensuring customer loyalty.
• People - open communication skills, experience of building successful business relationships. Able to communicate and negotiate both up and down. Ability to measure and motivate a team to deliver results.

Who we are

At Suez, we believe in investing in our people. You'll have access to continuous learning and development opportunities, empowering you to reach your full potential. Our inclusive culture ensures that everyone's voice is heard and valued, fostering innovation and collaboration.

If you're ready to take on this challenge and be part of a team that's dedicated to making a positive impact, apply today.