Regional Pharmacy Operations Manager - London

Regional Pharmacy Operations Manager - London

Recruitment Partner: Matt Haywood -

About the role

Welcome to the Pharmacy Operations team - an exciting team at the heart of Boots UK's pharmacy growth plans. We're focusing on optimising processes to deliver on our customer promises of speedy service, complete control and reliable repeats across our Pharmacy platform.

Leading a team of Pharmacy Support Managers to support stores to deliver operational processes to release capacity and enhance customer experience to enable business growth. The role will partner with the Directors of Stores and Area Managers, providing customer-focused leadership and operational excellence to pharmacy and healthcare.

Reporting to the Head of Pharmacy Operations (Field), the Regional Pharmacy Operations Manager is responsible for delivering the pharmacy operational agenda across a region, leading the team of Pharmacy Support Managers in that region.

The role will drive the pharmacy operations platform that maximizes contribution to the profitability and development of the UK business by driving efficiencies whilst still delivering the required patient experience. The role will partner with the Director of Stores and Area Managers, providing customer-focused leadership and operational excellence to pharmacy and healthcare.

The Regional Pharmacy Operations Manager leads a team of Pharmacy Support Managers that support store teams to analyse the operational performance indicators of the pharmacy to make the right local leadership interventions. Inspirational leadership will ensure colleagues and leaders are engaged and work collaboratively across the business.

Whilst role modelling and bringing to life the company vision and purpose, this role will focus on the delivery of colleague and patient-centric, best-in-class processes and practices as well as supporting the set-up of the pharmacy operating platform that underpins the delivery of the Healthcare Business unit initiatives that land in stores.

What you'll need to have

• Brilliant at building great relationships
• 3 years community pharmacy contract experience
• Understand the pharmacy contract
• Great planning and organisation skills
• Registered Pharmacist
• Leadership Experience
• Have robust operational knowledge and be exemplar in execution of process

It would be great if you also have

• Implementation experience with preference for field leadership experience.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.