Regional Planning Administrator - London North

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Regional Planning Administrator - London North

Location: Enfield, GB, EN3 7NJ

Position Type: Professional

Regional Planning Administrator

Salary up to £30,000 p.a. - dependent upon your skill set and experience!

Working Monday to Friday 0800hrs to 1600hrs (1/2 hr unpaid lunch)

What you will do

We are looking for a dedicated and organized Regional Planning Administrator to join our regional planning team at Volvo Trucks based in Enfield. The successful candidate will support regional planning processes, coordinate planning activities, and provide administrative assistance. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.

You will liaise with customers, assist with planning maintenance and repairs, work closely with the Workshop team, and ensure customer expectations are managed effectively.

Responsibilities:

• Serve as key customer contact and point of reference
• Coordinate with workshop management to maximize capacity and utilization
• Clarify repair basis for customers and workshop (Retail/Warranty/Contract)
• Explain repair orders to customers and gain their agreement
• Maintain customer contact information in relevant systems
• Ensure resources are available in advance of scheduled work
• Manage bookings for courtesy cars and monitor truck cases with customers and dealers
• Liaise regarding vehicle alerts and campaigns
• Specify work based on IMPACT content and convert to GDS quotes
• Convert GDS quotes into repair orders and ensure proper coding

Who are you?

Requirements:

• Customer service skills and ability to liaise with customers
• Background in administration or customer-focused roles
• Ability to work independently or in a team
• Excellent time management and organization skills
• Proficiency in IT
• Attention to detail and problem-solving skills
• Proactive attitude and adaptability

What's in it for you?

• 25 days holiday plus bank holidays, increasing with service
• Contributory Pension scheme
• Training and development opportunities
• Health Care Plan including dental insurance
• Extended maternity/paternity/adoption leave
• Referral bonus and other benefits

Next steps?

Excited to bring your skills and ideas? Apply today! We value your data privacy and do not accept applications via mail.

About Volvo Group

We are committed to inclusion, diversity, and equity, providing a safe environment for all. Join us to be part of a global leader in sustainable transport solutions, innovating for a better future. At Volvo Trucks, we aim to make life easier, safer, and better, driving progress and sustainability in transport and infrastructure. Join us to make an impact and help build a resilient society for future generations.