Renewal Manager, EMEA

We are looking for a proactive individual to support all operational aspects of the renewal sales cycle. You will work closely with customers, Account Executives, Solution Architects, Finance, Deal Desk, and Legal teams to drive successful renewals. This role demands a keen eye for detail, strong analytical skills, and a passion to deliver exceptional customer experiences that enhance retention rates.

The impact you will have:

1. Manage the entire renewal process from start to finish, ensuring all milestones and activities are met.
2. Proactively analyze and forecast renewal risks up to 180 days before contract expiration.
3. Lead your assigned territory to consistently exceed quarterly and annual booking targets.
4. Regularly report on progress to key stakeholders with clear, data-driven insights.
5. Collaborate with sales and cross-functional teams to identify at-risk customers and develop targeted churn mitigation strategies.
6. Cultivate a high-performance team culture centered around customer-first values, integrity, and optimism.

What we look for:

1. Experience in a SaaS customer-facing role; renewals-specific experience.
2. Deep understanding of renewals best practices and a proven track record of achieving high on-time renewal rates.
3. Excellent operational, deal formulation, and negotiation skills.
4. Capable of telling compelling stories with data and motivating stakeholders to act.
5. Experience partnering with senior leaders to distill complex data into clear, actionable insights.
6. Ability to manage escalations to successful outcomes for both customers and the company.
7. Solid understanding of enterprise IT, Big Data, and the financial drivers of business success across industries.
8. Passion for leveraging data and AI to transform industries.

Why Join Us?

This is an opportunity to work with some of the most innovative companies at the forefront of Data and AI. If you are a self-motivated, customer-obsessed, sales-driven professional eager to make an impact, we would love to hear from you.