Research Lead

Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

About the CX Practice

You will be part of the wider CX Practice operating within the Design team. The Design team collaborates across various sectors within the CX Practice as well as other practices within Smart Platforms and the wider Eviden network on customer projects. The Design team comprises of Researchers, UX Designers, Service Designers and Content Designers. We're a group of talented, expressive professionals, where you'll have the autonomy and trust to excel in your role. Our team is forward-thinking in anticipating the future, and how we can adapt our roles and disciplines in an ever-changing spectrum across various mediums and influences with AI and Generational Design. It is an exciting time to be part of our team as we look to grow and forge a successful path with our existing and potential clients.

For this role

We are looking for a minimum of eight years' experience as a researcher. You will have knowledge of working across public and private sectors as a consultant and being able to make decisions and mentor or lead our clients appropriately whilst representing your consultancy with diplomacy. Occasionally, you might be asked to address internal business needs based on your skills and alignment with the CX Design team's principles and approach. We appreciate members who can contribute to our growth and help us remain in sync with current industry trends. We're looking for a research lead who can collaboratively direct and lead digital teams throughout the research and design process.

Leadership Responsibilities

1. Maintain client and account relationships and meet with clients to gather information about their requirements.
2. Confident at executing research strategies end-to-end, to ensure that local implementation meets direction and delivery meets the design standard expected.
3. An expert in research, continuously looking to enhance and transform customer journeys by integrating innovation and technology.
4. Understand business strategies and effectively bring together relevant business areas to deliver seamless, integrated experiences.
5. A champion of best practice, ensuring the implementation of principles across all design and research experiences. Set the global standard and continuously advance the ambition, ideas, and tools.
6. Excellent communication and stakeholder management skills, able to engage teams and lead the direction. Comfortable with being challenged and challenging others to get the best possible outcome.
7. Commercially aware with a strategic mind. Able to understand the big picture vision and see through the detail of execution and delivery.
8. A strong leader. Able to bring in the right talent to nurture and develop while instilling accountability and ownership.
9. Expertise in Design Thinking and HCD, with experience across persona development, journey, design workshops, usability testing and experience mapping.
10. Be energetic, engaging, and positive, with good communication and interpersonal skills. Collaborative and adept at building strong relationships across functions.
11. Tenacious in overcoming challenges and flexible around change, adapting and problem-solving in an ever-evolving and demanding environment.

Responsibilities

1. Produce Customer mapping processes and solution documentation.
2. Conduct various kinds of research & empathy workshops with stakeholders and internal teams.
3. Organise and run client workshops, conduct user interviews, or compile surveys.
4. Conduct direct and indirect research.
5. Present research findings to teams and clients in Show & Tell sessions.
6. Collate your findings to support Agile methodologies by dividing your findings into Quantitative and Qualitative research.
7. Help run Assumption mapping and Hypothesis statement sessions in compiling your users' mental models and various card sorting processes.
8. Collaborate across the team with all touchpoints.
9. Present your Personas or User Groups with their needs, pain points & potential solutions.
10. Run UAT sessions and experience with using a testing lab would be a welcome addition to your skill set.

Experience and Skills

1. Lead the research process with the project team, Product Owners & stakeholders and work closely with the BAs and designers on delivering business requirements.
2. Confident in dealing with Stakeholders and Product Owners.
3. Comfortable formulating and conducting interviews with users and regularly feeding back to the project team on your progress.
4. Compiles Hypothesis statements and builds up assumption mapping prior to conducting initial research.
5. Goes further in understanding requirements through use of Mental models and Personas and identifies KPIs and CSFs through multiple user cases.
6. Keeps up to date on tech and research trends and software in the industry.
7. Able to lead the discovery phase through to final delivery process.
8. Confident in dealing with Stakeholders and Product Owners and justifying your decisions through means of highlighting research through prototypes.
9. Able to make decisions independently and guide our clients in the right direction.
10. Understands the need to work collaboratively in an agile environment, whilst also able to balance the need to work independently at the same time.
11. Able to make decisions independently and knowing when to end the initial research phase and start working with the BAs and UX designer to help compile user stories and start the design process.
12. Have a good understanding and experience of implementing various frameworks and methods as part of working in an Agile delivery focused team.
13. Knowledge, understanding and implementation of various WCAG, A11Y Accessibility standards to your solutions.
14. Experienced in organising and chairing UAT workshops by setting various task lists for attendees in achieving the desired outcome for your team and the client.

'Nice-to-have' skills and experience

1. Experience and knowledge delivering AR/VR solutions.
2. Innovation in design and generational design research regarding AI.
3. AI prompting tools regarding indirect research.

As a Disability Confident employer, we aim to ensure that people with disabilities who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments and changes as needed to the application and assessment process to remove or reduce any disadvantage associated with a person's disability.

Let's grow together.

If you have any questions, please contact our TA Specialist Elvira Dupcheva.