Reservations Sales Agent

The Company

A.M.A Selections is a premier luxury vacation rental booking platform based in Cannes, France. We offer a definitive collection of the world's most exclusive holiday homes, complemented by world-class services. We are a rapidly growing company with over 1,500 properties listed throughout Europe and the Caribbean to date. At A.M.A Selections, we are passionate about all aspects of travel and hospitality. Our goal is to become a global brand, recognized for delivering an exceptional experience to discerning travelers. If you're looking to join a young, dynamic team in the luxury travel industry, then read on

The Role

We are looking to hire someone full-time. The position is based in our Cannes office (no remote work) and will start as early as mid-February.

The role will involve B2C sales and B2B business development. For B2C sales, which is represents the majority of your role's position, you will be responsible for responding to new leads and inquiries via phone or email, generating bookings to meet and exceed sales targets, and traveling to a couple of destinations per year to visit properties and meet our local partners.

You will also play a pivotal role in driving portfolio and revenue growth. For business development, your responsibilities include actively seeking out new property owners and local property management companies to partner with in order to expand our portfolio of luxury holiday homes in both new and current destinations.

This role will require you to respond promptly to clients and partners and to remain responsible for email communication outside of office hours.

Key Responsibilities

• Understand the needs and requirements of high-end customers, ensuring all inquiries are responded to in a timely manner while adhering to our brand standards.
• Be the client's trusted advisor, uncovering each guest's preferences and criteria to propose a curated selection of villas for their upcoming trip.
• Educate enquirers about the features, amenities, and benefits of our holiday villas, tailoring your approach to their specific needs and preferences.
• Respond to client questions, concerns, and requests promptly and professionally, offering personalized solutions to enhance their experience and meet our lead conversion KPIs.
• Ensure proactive follow-up with guests from the inquiry stage to the booking of their preferred villa.
• Represent A.M.A Selections with partners and owners for all guest-related matters during the booking stage, acting as a point of contact for any potential issues or further queries.
• Maintain a thorough understanding of our villa portfolio, including property details, availability, and pricing.
• Assist in updating rates & availability for properties.
• Conduct property visits and inspections.
• Meet and exceed monthly sales targets.
• Manage an ongoing relationship with the guest post-trip by following up on satisfaction survey results, as well as ensuring proactive communication to nurture and help plan subsequent trips with the goal of building a long-lasting partnership.
• Maintain a high degree of data accuracy and pipeline management by leveraging our internal tools and systems.
• Be available for regular rotating schedules that may span weekends and holidays as our guests need us.
• Identify new partners and convert portfolio leads into active listings on the platform.
• Manage relationships with local partners through monthly calls, updates, and reports.
• Develop a deep knowledge and become the go-to source for our B2B partners regarding market trends and A.M.A Selections.

Qualifications

• 1-3 years of professional experience, with a preference for experience in the luxury vacation rental industry or in the travel and hospitality industry.
• Proactive and driven, with previous sales experience preferred.
• Independent, organized, and capable of managing a large volume of work efficiently and in a timely manner.
• Able to thrive under tight deadlines and in a high-intensity work environment.
• Excellent communication and presentation skills, with the ability to communicate effectively with clients via phone, email, and in person.
• A customer-centric approach, strong time management and prioritization skills, with the ability to thrive in a complex and fast-paced environment.
• Proven track record in building enduring and successful client relationships.
• Professional, team-oriented, and customer service-oriented.
• Fluent English (written and spoken) and an intermediate level of French are required.

Compensation: Fixed salary + commission structure

Contract: 6-month CDD (possibility of converting to CDI, based on results)

To apply for this position, please send your CV in English only. For more information on A.M.A Selections, please visit .