Resident Liaison Officer

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Employer: Wates Group

Location: Sheffield, South Yorkshire, United Kingdom

Salary: Competitive

Closing date: 13 Mar 2025

Sector: Construction and Building Services

Role: Executive

Contract Type: Permanent

Hours: Full Time

The Vacancy
Here at Wates, we have an opportunity for a Resident Liaison Officer to join our Wates Living Space Planned Maintenance Team in the South Yorkshire region.

The key focus for this role will be to liaise with tenants and project staff regarding cyclical works to ensure a safe and secure environment and to support the operational team in delivering the cyclical and planned works programme for the term of the contract.

Key Accountabilities will include:

1. Support the lead supervisor in the construction of the programme of works per annum as well as the operational team in the delivery of programmes on time, of good quality and value for money.
2. Ensure effective communication with all stakeholders and attend and organise regular progress meetings.
3. Give clear understanding of works to occur to the tenants and issue notices for access informing the site team of any reasonable adjustments required.
4. Maintain a complaints procedure and deal with disputes and damage claims.
5. Attend community events organised.
6. Report all defects to Project Lead and advise on any trends (common defects).
7. Continually check that our promises are being delivered.

Work for Wates
Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:
Thriving places: working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet: protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people: creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.