Resolution Specialist

time left to apply End Date: April 29, 2025 (30+ days left to apply)

job requisition id JR

Heidelberg Materials UK (formerly Hanson UK) is one of the UK's largest suppliers of construction materials, employing over 3,500 people and operating around 280 manufacturing sites in the UK.
We are committed to building a more sustainable future and recognise that a diverse workforce is key to our growth and development. We aim to foster a culture that values openness, transparency and individual achievement.

Purpose of the role

Proactively manage the sales administration processes relating to the aggregate and asphalt commercial functions, whilst providing significant focus on delivering an excellent customer experience and maintaining our agreed service level.

Key accountability

• To provide an excellent, seamless customer experience and take ownership of all presented situations
• Accurately process all admin within given deadlines, primarily including but not limited to invoice disputes, miscellaneous service charges, sundry invoices, reducing un-invoiced through PDI processing, root cause analysis, sales reporting, manual documents, NCR / complaint system and any other associated admin processes as required.
• Liaison with external commercial and operational teams.
• Prevention and resolution of invoice queries including route cause analysis.
• Acquire and apply market, product and customer knowledge to the day to day operation of the customer service centre.
• Efficiently handle customer written and verbal enquiries in a timely manner.
• Liaise with orders, distribution, operational and UKBSC staff to ensure the most efficient and effective completion of administration tasks, within given timeframes.
• Ensure timely production of relevant reports as required by internal and external commercial teams including management.
• Ensure accurate, current prices are applied to all disputed quotes after resolution
• Develop knowledge of all roles within the team and provide cover when required
• Develop product and process knowledge for all Heidelberg products
• Develop good geographical knowledge of Heidelberg operational sites
• Link with area teams and relevant internal and external departments to ensure a high level of customer service is maintained, including working within other areas should the need arise.
• Maintain excellent working relationships with designated customer base.
• Adherence to all other appropriate policies including IMS, HR, Heidelberg Code of Conduct and the Competition Act.

Education/Qualification

• Good level of education including English and Maths. (GCSE's)
• Working understanding of standard Microsoft software packages

What's on Offer:

Salary: National Living wage - Currently £24,960

Location: Syston - Leicestershire

Working Hours: Monday to Friday

Experience: Must have SAP knowledge

What's on Offer

• Employer of choice : Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador
• Compensation Package : Bonus incentives / Generous Pension Schemes / Life Assurance
• Work Life Balance : 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
• Family Friendly : Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause
• Social Values : paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)
• Wellbeing : Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover

At Heidelberg Materials UK (previously known as Hanson UK), we understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement.

As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry.

We believe in building a workplace that is dedicated to promoting inclusivity and diversity.

If you're interested in joining our team, we encourage you to apply, even if your experience or skill set doesn't perfectly align with the job description. Creating a candidate home page is optional, when asked, but you can use this to quickly see the progress of your application(s).

You may still be the right fit for this or other roles within our company.

Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive.

Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.

We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized.