Retail Operations Manager

The A&M Mission: We're more than just a jewellery brand, we're on a mission to revolutionise the jewellery experience.

Our Values & Culture: We're a values-driven company that thrives on growth, celebration, and breaking boundaries. If you're adaptable, resilient, and enjoy working in a fast-paced business whilst being able to pivot, you'll thrive here at A&M. Find out more about our core values here .

Location: London, Hybrid (minimum 2 days a week in the office).

Salary & Benefits: £45,000-50,000 + bonus. See more on our benefits here .

Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here .

The Retail Operations Manager Mission:

To ignite the heart of our growing retail operations, creating seamless, scalable processes that deliver unforgettable customer experiences and set the stage for success at every step.

How you'll drive success:

• Operational Excellence & Growth: Contribute to our continued success as we expand, by holding high standards of store operations to ensure seamless customer experiences.
• Strategy & Foundations: Plan, develop, and implement scalable operating procedures for all store functions by championing innovation to enhance the customer journey, reduce inefficiency, and lower costs.
• Team Development & Training: Inspire, support and develop our Retail Ops team with a reverse-leadership approach leading with empowerment and autonomy.
• Compliance: Maintain and enforce health and safety standards across all stores, providing a secure environment for both our employees and customers.
• Licensing: Manage applications and renewals for all necessary licenses and liaise with local councils to resolve any operational obstacles.
• Reporting & Analysis: Prepare and analyse regular reports on inventory levels, and key performance indicators as well as providing data-driven recommendations to the Retail Leadership Team.
• Travel & On-Site Support: Conduct regular store visits to evaluate operations, offer support, and identify improvement opportunities.

What you'll need to thrive:

• Experience working as a Retail Operations Manager or similar role within the retail industry.
• Exceptional communication and interpersonal skills to foster effective collaboration with diverse teams.
• Ability to work in a team with humility and empathy with strong leadership and training skills.
• Ability to thrive in a fast-paced, dynamic and exciting retail environment!
• In-depth knowledge of health and safety regulations in a retail environment and familiarity with industry compliance requirements.
• Excellent analytical and problem-solving abilities with a strong creative vision aligned with our brand and overall strategy.

The Interview Process and Candidate Experience:

1. Life Story & Values: A 30 min video call with our Talent Team for us to get to know each other better, asking questions inspired by our three core values.
2. Experience Interview: A slightly longer video call for you to meet your manager and discuss your skill-set and experience for the role.
3. Final Interview: 1 hour in person task interview to complete and present.

Feedback: We're committed to creating the best candidate experience we can for you. You'll receive feedback over the phone or email at every stage in the process once you've had an interview so that we can set you up for success and help fuel your growth.

Love the A&M Talent Team x