Retention Lead

Job Title

Retention Lead

Job Summary

We're currently partnered with an award-winning, sustainability-focused consumer brand who are on a mission to make personal care enjoyable, beautiful, and eco-friendly. Due to continued growth, they are looking for a Retention Lead to develop their email, CRM, and retention strategies.

Reporting into the Director of Growth, you'll own and scale their retention marketing strategy, boosting repeat sales via email, SMS, CRM, CRO, and offline channels. You'll optimise email flows, launch high-converting campaigns, and enhance customer lifetime value, working closely with their growth, product, and creative teams.

The successful candidate must have strong expertise in DTC retention marketing across email, lifecycle automation, and CRM, ideally within consumable products and subscriptions.

Location & Workplace Policy

• Central London
• Hybrid working, 3 days office

Salary

• £70,000 - £75,000 per annum
• 25 days holiday plus your birthday off, pension, private medical, annual personal development fund, work from anywhere policy, free products for yourself, friends, and family!