S17854A - Credit Controller

Our client, a well-established business based in West Bromwich, is seeking a skilled and proactive Credit Controller to join their team. This is an excellent opportunity for an experienced professional to contribute to the efficient collection of outstanding debts, minimising overdue balances, and maintaining a healthy cash flow. The successful candidate will have a strong understanding of Sage 200 and possess excellent communication skills to effectively liaise with both internal teams and external clients.

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To be successful in this role, you should have:
• Proven experience in credit control, demonstrating a track record of successful debt recovery.
• Experience using Sage 200 and the ability to quickly adapt to new systems.
• Excellent written and verbal communication skills, with the ability to build strong relationships with customers.
• Exceptional attention to detail and strong organisational skills.
• The ability to work independently while also being an effective team player in a fast-paced environment.
• A proactive approach to problem-solving and conflict resolution.
• Proficiency in Microsoft Office, particularly Excel.

• Salary: £26,000 - £30,000 per annum.
• 3% pension contribution.
• Free on-site parking.
• Working hours: Monday - Friday, 9:00 am - 5:00 pm, with some opportunities for remote working.
• 22 days of annual leave plus bank holidays.
• Full-time, office-based role.

As a Credit Controller, your key responsibilities will include:
• Contacting customers when payments are due, ensuring they settle their accounts while clearly explaining the terms of their credit agreements.
• Ensuring all outstanding debts are collected in a timely and efficient manner.
• Resolving historical debt issues and implementing measures to prevent recurrence.
• Preparing and issuing statements and payment reminders as required.
• Conducting regular credit checks on new and existing customers to assess risk levels.
• Undertaking ad-hoc tasks as required to support the credit control function.
• Negotiating and agreeing repayment plans for businesses experiencing financial difficulties, while monitoring their progress.
• Contacting customers who fail to meet their repayment obligations, ensuring they are reminded and encouraged to settle outstanding balances.
• Collaborating with internal teams to manage future deliveries for customers who are not adhering to agreed payment terms.
• Overseeing legal action against customers who persistently breach payment agreements.
• Providing regular reports to management on outstanding debts and overall cash flow status.
• Liaising with both team members and customers to resolve invoice disputes efficiently.
• Assisting in the development and improvement of credit control policies and procedures to enhance operational efficiency.