Sales & Service Specialist

Westfield London, White City- Full-Time / Onsite

Our Story

JEWELLS isn't just about jewellery - it's about you. We create pieces that fit seamlessly into your world, blending modern, trend-led design with an effortless take on casual luxury.

Our mission? To make casual luxury feel personal, accessible, and approachable. Every piece is crafted to help you express your style, celebrate your story, and own your individuality - because the best accessory is confidence.

From our immersive retail spaces to bespoke services like permanent jewellery, fine line tattooing, and curated piercing services, JEWELLS transforms the ordinary into the extraordinary.

Join a team where your ideas matter, your growth is supported, and together, we shape the future of casual luxury and timeless design. With ambitious global expansion plans (1,000 stores in 45 countries!), there's never been a more exciting time to join the team.

About the Role

As a JEWELLS Sales & Service Specialist, you'll sparkle as brightly as our diamonds. With energy, passion, and an eye for detail, you're the face of our brand, that all important trusted expert that makes every customer interaction pure gold. This is you at your very best, making JEWELLS the very best. Your customer first mindset is the superpower that sets us apart, ensuring JEWELLS is the first name that comes to mind for every special occasion.

At JEWELLS, teamwork is at the heart of everything we do. You'll collaborate with your team to achieve sales targets, deliver expert advice, and stay ahead of jewellery and fashion trends-because knowing what's in style is just as important as knowing what's timeless.

And it doesn't stop there! Developing your skills and enhancing every customer experience comes naturally to you. Whether it's mastering fine jewellery welding, curating ear stacks, or ensuring a seamless appointment experience, you always go the extra mile.

You'll embrace the thrill of retail, the pride of working in a luxury environment, and the momentum of a brand on the rise to global success.

No Experience? No Problem!

We provide certified training with an external Piercing training academy, equipping you with the skills and confidence to perform safe and stylish piercings, along with full training to become an expert JEWELLS welder.

Your Key Responsibilities Will Include:

Delivering an exceptional customer experience - You'll embody the JEWELLS philosophy, providing world-class service and personalised recommendations that leave a lasting impression.

Providing expert consultation - You'll guide customers in selecting the perfect JEWELLS pieces, ensuring they find jewellery that suits their style and occasion. You'll also educate customers on aftercare for their purchases and services. You'll ensure every customer is fully informed about our services, helping them make confident decisions whilst making them feel the very best.

Creating curated jewellery stacks - Designing custom ear styling and piercings, and welded jewellery that reflect both JEWELLS aesthetic and the customer's individual style.

Performing safe and precise piercings - Following all health and safety protocols while ensuring a comfortable and professional experience for customers.

Upselling additional services and products - You'll identify opportunities to enhance the JEWELLS customer experience by recommending complementary services and premium aftercare products to suit their needs.

Stock protection & jewellery care - You'll take responsibility for ensuring security protocols are followed to prevent theft and stock loss. You'll conduct inventory checks, flag discrepancies, and educate customers on jewellery care to prevent damage or returns

Maintaining a beautifully presented store - You'll assist with product displays, ensure a well-organised workspace, and maintain high hygiene and safety standards in service areas.

Scheduling and customer management - You'll handle appointment scheduling, conduct pre-appointment check-in calls. You'll respond to any questions or concerns with professionalism, ensuring every customer leaves satisfied and excited about their service.

Collaborating as part of an incredible team - At JEWELLS, we thrive together! You'll share knowledge, support your colleagues, and contribute to a positive and dynamic store environment.

What We're Looking For:

• A customer-focused, service-driven specialist who thrives in a fast-paced environment.
• A proactive mindset, eager to learn and develop new skills.
• A natural people person who loves engaging with customers and building relationships.
• A team player who thrives in a collaborative environment and supports colleagues.
• A proactive individual who takes initiative and finds solutions with confidence.
• An eye for trends and styling, with the ability to offer expert advice.
• A results-driven mindset, motivated by achieving sales targets.
• A willingness to be trained in piercing and jewellery welding, with full certification provided.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• A passion for casual luxury and the JEWELLS mission.

Salary & Benefits:

• Competitive Salary+ lucrative commission structure.
• Career Growth in a globally expanding brand who recognises great talent!
• Jewellery Allowance
• Generous team discounts
• Competitions
• A Birthday Day Off

At JEWELLS, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences, and perspectives.