Sales Team Manager

Luxury Tour Operator in Central London seeking an Sales Team Manager!

To drive sales growth by delivering excellent customer service and optimising the conversion rate from enquiries to bookings. This role will focus on team leadership through sales coaching, motivation, and leading by example. The Sales Manager will have a team of Sales Consultants that they will need to empower to achieve targets.

RESPONSIBILITIES:

• Cultivate a collaborative and competitive environment where everyone thrives. Recognise and reward top performers, inspiring excellence across the board.
• Implement innovative incentives and team-building activities to keep your team motivated and hungry for success. Foster a positive and growth-oriented mindset.
• Set ambitious yet achievable targets aligned with the business budgets to push each team member to their full potential.
• Utilise situational leadership to tailor your approach to each team member's needs, maximising their development from new recruits to high performers through regular call listening and structured one-to-ones.
• Proactively manage team resources, considering holidays, training, and onboarding, to guarantee sufficient staff for handling enquiry volume.
• Continuously assess team member capacity to distribute enquiries effectively and prevent overloading.
• Cultivate a culture where continuous learning and development are valued.
• Embed a culture where exceeding client expectations and going the extra mile are standard practice.
• Work closely with consultants, sales coordinators, and operations to ensure timely invoice delivery and a smooth client experience.
• Take ownership of handling operational and emergency situations within your region, which may involve some out-of-hours work.
• Proactively engage with other managers throughout the company to promote knowledge sharing and best practices.
• Collaborate with Regional Product Managers/Executives on commercial and marketing initiatives, aligning on team goals.

ABOUT YOU:

• Consistent high performer with a history of exceeding sales targets and achieving outstanding customer service.
• Sales team leader/management experience is a strong plus.
• Passionate about the travel industry and a strong appreciation for the specific area of specialisation.
• Confident communicator who thrives under pressure and maintains composure in challenging situations.
• Positive, energetic, and outgoing individual comfortable leading others with inspiration and encouragement.
• Proven track record within travel sales and a strong understanding of commercial aspects.
• Motivated by achieving results through your team and comfortable negotiating with suppliers.
• Excellent understanding of customer service and the needs of our clients. Committed to exceeding expectations.

WHAT WE OFFER:

• £45,000 OTE £60,000
• A range of Hybrid working options (as part of an industry leading pilot programme)
• Enhanced Paid Parental Leave - 18 weeks full pay
• Discounted trips
• Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service
• 25 days annual leave - in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
• Life Assurance (2x or 4x base salary depending on job level and/or length of service)
• Employee Assistance Program - includes access to wellbeing resources and counselling
• £1,000 Recruitment Referral Bonus
• Discounted gym membership with Virgin Active
• Cycle to work scheme
• Season Ticket Loans
• Regular Social Events

Interested? Apply here now or email