Senior Account Manager

Trust Payments have an exciting opportunity for a Senior Account Manager to join their team.

Location: London, EC3V 3DG, Hybrid

Salary: Competitive + Benefits

Job Type: Permanent, Full Time

About Us:

Trust Payments is an MFSA-regulated company in Malta and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights.

We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.

Driving value for our clients and demonstrating genuine care for their success is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and conducting our business ethically, driving social and environmental change.

We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.

Senior Account Manager - The Role:

In charge of directly managing a portfolio of the company's top revenue-generating clients. The candidate would hold the duty for maintaining and growing revenue of these assigned key accounts.

Primary focus is gaining a more in-depth awareness of client's business goals and creating strategies to tie these goals into the Trust product suite.

1. Act as the main point of contact for your portfolio of key accounts.
2. Drive to comprehend your clients' payments strategy in order to increase adoption of Trust Payments products and services.
3. Build and maintain strategic account plans to improve value-driven relationships that will result in long-term development and retention, maximizing revenue potential.
4. Identify Cross Sell & Upsell opportunities within the account portfolio and develop proposals for client consideration.
5. Conduct Account quarterly business reviews with your portfolio of key accounts with an aim to provide meaningful insights into client processing, to identify opportunities, and to address any relevant client problems.
6. Provide training and advice to clients and internal teams on the primary technology.
7. Attend relevant company marketing or industry events that would strengthen the relationship of the client to grow the account.

Minimum Requirements:

You have 3+ years of experience in Account Management or Service Management within the Payments industry.

Proven experience growing accounts (volumes & revenues) through cross-selling / upselling with a track record of retention leading to advocacy.

Strong communication and social skills.

Adept at managing stakeholders at multiple levels in a client organization.

You are excellent at presenting to stakeholders in the form of client meetings and Quarterly Business Reviews.

Problem solver with an ability to pivot and adapt quickly to change in a fast-paced environment.

A self-learner with aptitude for learning new technologies and comprehending how to utilize them in a customer-facing environment.

Team player, willing to go the extra mile to deliver good outcomes for the team.

Benefits:

Be part of a dynamic, market-leading Fintech experiencing rapid growth.

Flexible work arrangements tailored to role requirements and business needs.

Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders.

Extensive leave provisions, encompassing annual, volunteering, and birthday allowances.

Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave.

Robust compensation package, including pension scheme, healthcare plans, and life assurance.

Regular corporate events fostering team cohesion and company culture.

Diverse company culture and global working environment.

Continuous professional development and career advancement opportunities.

Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Additional Information:

Trust Payments is an Equal Opportunities Employer. We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential.

We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.

Ready to revolutionize fintech? If you're excited about this opportunity, we'd love to hear from you!

To submit your CV for this Senior Account Manager opportunity, please click 'Apply' now.