Senior Business Analyst - Salesforce

Senior Business Analyst - Salesforce

Application Deadline: 28 March 2025

Department: Technology & Product

Employment Type: Permanent

Location: London, UK

Description

We believe in the power of technology to drive business success. As a Senior Business Analyst, you'll play a critical role in bridging the gap between business needs and technology solutions. Working closely with stakeholders across the company, you'll analyse current processes, identify opportunities for improvement, and design future-state solutions that support our strategic goals.

In this role, you'll be responsible for gathering and translating business requirements into clear, functional designs that guide our technical teams. As a Certified Salesforce Business Analyst, you'll leverage your expertise in Salesforce Sales, Service, and Marketing Cloud to ensure our technology solutions align with business needs. Your ability to communicate complex ideas in a way that resonates with both technical and non-technical audiences will be key to your success.

If you're a detail-oriented problem solver who thrives in a fast-paced environment, this is the opportunity for you!

What that means day to day

• Lead the gathering and analysis of business requirements, facilitating discovery workshops to develop process-optimised solutions, and use industry-standard business process models to create clear documentation, including functional designs, user stories, and requirement analysis models.
• Support the development and testing of Salesforce solutions, building and demonstrating prototypes while applying standard testing methodologies to ensure quality and performance. Your role will also involve leading feature demos and UAT sessions, providing post-implementation support to drive adoption and successful change management. You'll act as a key point of contact for business users, troubleshooting issues, escalating concerns as needed, and providing first-level support for bug fixes and system inquiries.
• Oversee data integrity and reporting by developing dashboards, maintaining best practices, and ensuring high-quality data management. You will also support data migration efforts, construct and validate SOQL queries, and establish processes that enhance data accuracy and accessibility for business users.

What you'll need to be successful

To be considered for this role, applicants must possess a Salesforce Administrator certification, and will demonstrate the following capabilities:

• Your ability to break down complex business information into structured components will help ensure feasibility and functionality, while your understanding of Salesforce capabilities will enable you to guide stakeholders effectively.
• You will have hands-on experience of designing and documenting enterprise-scale Salesforce solutions.
• Strong track record of working with business stakeholders to analyse requirements, develop functional specifications and troubleshoot system issues.
• Proficiency with data migration tools including Salesforce Data Loader, Migration tool, and familiarity with both Waterfall and Agile methodologies.

What you'll get in return

Alcumus has a hybrid workplace policy. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:

• Enhanced Parental Leave
• Generous annual leave
• Healthcare Plan
• Annual Giving Day - an extra day to give back to yourself or your community
• Cycle-to-work Scheme

Future Planning

• Pension scheme with employer contributions
• Life Assurance - 3X base salary
• Rewards Program - access to discounts and cashback
• LinkedIn Learning License for upskilling & development

Interested but don't feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work.
Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply:

• A response to your application within 15 working days
• An interview process consisting of:
  • An initial discovery call with the recruiter
  • A first stage interview via Microsoft Teams
  • Additional interview (likely face to face) with the stakeholders you'll be working with closely in the role

We're keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.