Senior Business Analyst (IT Portfolio)

Overview

We are seeking talented Business Analysts to support across an IT portfolio consisting of both Infrastructure and Digital Transformation projects. This role requires a strong Business Analyst with excellent organizational and communication skills, capable of driving success in a dynamic and fast-paced environment.

The role has two components:

• Client Focused - delivering consultancy and analytical services to clients to co-create value
• Expleo - ensuring quality framework compliance, supporting the BA practice and working within others as part of a multidisciplinary delivery team

Responsibilities

• For a client engagement:

  • Supporting projects from all IT disciplines, i.e. network, servers, security, data centre
  • Research a client's business model, strategy, and capabilities, understand their problems and their vision, goals and strategy
  • Undertake stakeholder analysis, communication and engagement through all stages of change
  • Run workshops using proven techniques for creating detailed business, functional and non-functional requirements
  • Independently manage business analysis work for a client change, using empathy to work with client stakeholders and partners to develop insight and trust
  • Investigate options, provide recommendations and roadmaps, create business cases, and other analysis documents required for the change project
  • Ensure the solution/s is compatible with the client's business, infrastructure, systems, data and security architectures, and its regulatory and commercial constraints
  • Ensure the solution is focussed on customer value where the customer journey is impacted
  • Identify opportunities for innovation, efficiency gain, and improvements to customer value and satisfaction, and employee ways of working, bring these to your stakeholder's attention, and incorporate these into your work
  • Elicit requirements from stakeholders to create requirement repositories, Users Story maps, and prioritised backlogs
  • Process modelling and process improvement with an emphasis on efficiency and automation where possible
  • Support the development and QA (test) teams with clear, signed-off requirements or user stories, and sufficiently detailed and decomposed acceptance criteria for all relevant scenarios
  • Provide the development and QA (test) teams supporting matrices and documentation for logical data models and data mapping with particular care for integrations, business rules, threshold criteria, UI/UX diagrams, state transition diagrams, non-functional constraints, etc
  • Identify the impacts of a change on business teams, customers, and other change initiatives
  • Help the business prepare for implementing a change by creating some or all of the following: a business readiness plan, business processes, customer journeys, training requirements, user guides or run-books, a service design, metrics and OKRs (objectives and key results), communications plans, and any relevant system-support Service Desk services
  • Support UAT, run model office sessions where appropriate, and support hypercare where used
  • Comply with Client project governance and reporting needs
  • Manage client expectations to ensure that you can deliver for the project team and the business
  • Be able to work with and understand data, data flow and data mapping

• For Expleo:

  • Network and work as part of multi-disciplinary teams, including Operations, Sales and Client Success Partners
  • Identify opportunities for business development with the client
  • Comply with Expleo Delivery governance related to sharing client knowledge and relationship management, reporting, raising issues, as well as capturing learning and case studies for clients
  • Share your knowledge and experience with other team members
  • Support team success and motivate others to keep morale and performance high

Qualifications

• BCS Business Analysis International Diploma (or equivalent)
• A Bachelor's Degree in Computer Science, Information Systems, or other related field, or equivalent work experience

Essential skills

• Cross-skilled across both IT Infrastructure and Software Development domains, bringing a good understanding of:
  • IT infrastructure: new office IT mobilisation, SDWAN network upgrades /LAN extension/Network technology (WLAN)
  • Digital Transformation: Software development, system integration, and migration
• Eliciting and managing requirements
• Process modelling
• High level data modelling
• Agile and waterfall SDLC frameworks, roles, responsibilities and ceremonies
• Problem analysis and operational excellence
• Strong stakeholder management skills
• Demonstrable experience of delivering change using technology and soft skills
• Advanced MS Excel ability and working knowledge of MS PowerPoint, MS Visio (or similar process modelling tool) and MS Word
• Self-management, the ability to plan and organise your work to align with the client's plan or milestone dates, by setting quantified goals and working to defined standards

Experience

• Commercial and regulatory awareness
• Consulting experience an advantage

What do I need before I apply

• To be flexible to travel to, and work at, client sites across the UK as required

Benefits

• Collaborative working environment - we stand shoulder to shoulder with our clients and our peers through good times and challenges
• We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
• ExpleoAcademy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
• Competitive company benefits
• Always working as one team, our people are not afraid to think big and challenge the status quo