Senior Claims Advocate - Construction & Infrastructure

Can you bring proven expertise in handling a sophisticated portfolio of Construction & Infrastructure claims from a Broking environment? Are you able to provide first class client advocacy ultimately securing the best possible claims outcomes? If so, then we'd love to hear from you in connection with this exciting hybrid role based in our London office.

In this brand-new Senior Claims Advocate role, you will be primarily responsible for management of the strategy, process and successful outcome across a portfolio of global Construction & Infrastructure claims. Your responsibilities will include:

• Managing a portfolio of high-value Construction & Infrastructure claims from inception to resolution whilst ensuring exceptional service delivery and client satisfaction.
• Provide proactive advice and guidance on coverage related issues for clients and Aon network offices to present and advocate the best strategy to facilitate the settlement and conclusion of claims.
• Ensuring outstanding levels of communication and collaborating closely with clients, carriers, Aon brokers and all stakeholders.
• Provide mentorship and guidance to foster a culture of continuous learning and development within the team.
• Keeping up-to-date with industry trends, regulations, and standard methodology to improve Aon's claims handling capabilities and risk mitigation.

• 7+ years Construction, Energy or Engineering claims handling experience ideally gained from a broking environment.
• Proven experience of managing sophisticated claims and delivering results in a client-facing environment.
• Excellent communication, negotiation and interpersonal skills with the ability to build rapport with high-profile clients and stakeholders.
• Strong understanding of Construction insurance principles, policies and procedures.
• Impeccable administration and organisational skills.
• ACII or ACILA qualification preferred.