Senior CRM Consultant

Senior CRM Consultant - West Midlands - £90,000 per annum

DCS Technology in partnership with our client who are a Microsoft Gold Partner and consultancy is searching for a Senior CRM Consultant to join their rapidly growing team based in the Midlands.

Role overview:

As Senior CRM Consultant, you will be vital in leading the development of clients' CRM product stream, from managing the governance and operational delivery of projects to road mapping future CRM strategy.

What will you get up to?

• Supporting sales: Collaborating and assisting sales team colleagues in completing all pre-sales activities and documentation.
• Inspire as a leader: In partnership with HR, effectively recruit, manage, coach and run 1-2-1's with direct reports.
• Be a team player: Act as point of escalation to project managers and junior consultants in complex consultancy queries.
• Cross-functional communication: Liaise with business SMEs in teams such as sales and marketing to create effective and informative content to maximize customer engagement.
• Start to finish: Act as a key point of contact for projects managing the capacity, performance, and progress of CRM business.
• Hit the deadlines: Work to self-set and SLA deadlines to effectively manage customer expectations and deliver quality services.

What will you bring?

• Proven experience within a pre-sales or similar position working with Dynamics 365.
• Deep in-depth knowledge of Dynamics 365 products/solutions.
• Hold qualifications in Microsoft Dynamics 365 functions.
• Strong communication skills both verbally and written.
• Excellent interpersonal skills and the ability to work with diverse stakeholders of all seniority levels.
• Comfortable and confident in public speaking and delivering presentations.
• Ability to work well in a fast-paced and deadline-driven environment.
• Customer-centric and collaborative approach to working.
• Key eye for detail and time management skills.
• Demonstrable experience in NFP or public sectors is highly desirable.

What can you expect?

Salary: £85,000 to £90,000 per annum

Benefits: Bonus scheme, company pension, holiday allowance and more!

Working set-up: Hybrid (Mixture of office and home-based)

Location: Cannock, West Midlands

Employment type: Full-time and permanent

DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality.