Senior Enterprise Account Manager - Banks

Senior Enterprise Account Manager - Banks

Department: Platform Solutions

Employment Type: Permanent - Full Time

Location: London, United Kingdom

Description

As a Senior Account Manager at Demica, you will be responsible for managing and expanding relationships with our largest and most strategic enterprise customers; these are regional & global banks. You'll work closely with executive stakeholders, drive customer success, and identify new revenue opportunities to maximize account growth. This role requires a strong blend of strategic thinking, consultative sales expertise, and relationship management.

What you'll do

Account Management & Growth:

• Develop deep, long-term relationships with enterprise customers, serving as their primary point of contact.
• Create and execute strategic account plans to drive adoption, retention, and expansion.
• Identify upsell and cross-sell opportunities, collaborating with Sales, Customer Success, and Product teams.
• Conduct regular business reviews with C-level executives and decision-makers to align our solutions with their business goals.

Adoption & Retention:

• Ensure customers achieve measurable ROI with our platform, proactively addressing challenges.
• Act as a trusted advisor, providing insights and best practices to optimize product usage.
• Work closely with Customer Success and Support teams to ensure high satisfaction and retention rates.

Revenue & Renewals:

• Own the end-to-end renewal process, negotiating multi-year contracts and pricing strategies.
• Forecast revenue growth opportunities within assigned enterprise accounts.
• Mitigate churn risk by identifying early warning signs and implementing retention strategies.

Cross-functional Collaboration:

• Partner with Sales, Marketing, and Product teams to influence roadmap decisions based on customer feedback.
• Collaborate with Professional Services to drive seamless customer implementations.
• Represent the voice of the customer internally to advocate for their needs and ensure long-term success.

Who you are

• Typically have 8+ years of experience in enterprise account management, customer success, or sales within a SaaS company.
• Proven track record of managing banking clients on a global scale.
• Strong executive presence with the ability to influence C-level stakeholders.
• Experience in complex deal negotiation, contract management, and revenue forecasting.
• Deep understanding of SaaS business models, enterprise procurement, and customer lifecycle management.
• Excellent analytical, communication, and problem-solving skills.
• Proficiency in CRM and customer success platforms (Salesforce, Gainsight, etc.).

In addition to the above, you will be a great fit for the role if you have the below:

• Background in strategic consulting or enterprise solutions selling.
• Industry experience in trade finance or similar financial products.
• Previous experience managing Fortune 500 or global enterprise accounts.
• Familiarity with enterprise SaaS metrics like NRR, GRR, LTV, and CAC.