Senior Governance Manager New London

Senior Governance Manager, London, Permanent

The Senior Governance Manager designs and manages the PMO programme resources and governance activities across the portfolio. The role owns the on-going management and continuous development of the Pay.UK Change Framework and associated governance / standards to keep safe the investment in delivery of Pay.UK's strategy through the Change portfolio.

Key Accountabilities

• Responsible for the design, management and embedding of the Change Framework, aligned to Pay.UK governance requirements
• Ongoing oversight and continuous improvement of the framework ensuring effective adoption by the Change and wider community
• Promote adherence to framework by all colleagues through coaching and training and assisting the assurance approach
• Further develop the Single front door process and Portfolio Steering Group enabling appropriate oversight and control for Pay.UK-wide control areas (e.g. risk, security, finance)
• Highlights learning from the portfolio and ideas for continuous improvement into Change Framework, PPM tooling and ways of working
• Facilitates user groups and feedback that enable continuous improvement to Change Framework
• Reshapes governance model according to changes in strategic direction, portfolio composition or other change drivers
• Leadership responsibility for the PMO practice and resources 'hub and spoke' to ensure effective deployment and delivery of projects and programmes
• Responsible for building a community of PMO capability and capacity, developing a highly skilled and professional team
• Manages PMO augmented resources, balancing effective ratios of permanent/ FTC and contractors in conjunction with the Senior Planning Manager and delivery teams
• Supports the management of external resource suppliers under the TPRM framework and in conjunction with People Team
• Coaches and mentors project managers and PMO resources across teams in Change governance to promote a culture of best practice
• Advocates change framework and promotes / enforces adoption and adherence
• Provides advice and guidance on the tailoring of change portfolio governance at programme and project level.
• Develops a methodical approach to lessons learned reviews
• Deputises for Head of Enterprise Portfolio Office (EPO) including as Committee representative (ChangeCo, ExCo)
• Work collaboratively and cohesively with other PMO services / service owners and wider business control functions to ensure a joined up and robust service offering.

Qualifications, Skills and Experience

• Educated to degree level in a relevant subject or equivalent experience
• Significant experience of designing, embedding and overseeing Change governance or assurance activities on a portfolio of significant scale and complexity
• Understanding of Pay.UK regulatory requirements
• Knowledge and experience of financial services or payments sector valued
• Solid stakeholder management experience at all levels of an organisation, including Executive levels
• Proficient planning and coordination skills and the ability to analyse complex requirements and translate them into effective solutions
• Effective communication and persuasive skills, understanding the obstacles senior leaders face to guide effective business led decisions
• Skilled stakeholder management skills and the ability to secure engagement and buy in for strategies and initiatives.
• Resourcefulness and responsiveness in navigating diverse work settings
• Proficient analytical skills and ability to interpret and translate data insights into business issues and support evidence-based decision making
• Resilience and the ability to handle multiple competing priorities
• Ability to write and present Executive and Board level reports.

Benefits & Additional Information

• 12% Non-contributory pension
• Discretionary annual bonus
• 30 days annual leave (excluding bank holidays)
• Employee assistance programme
• Cycle to Work Scheme
• Season ticket loan
• Annual fitness subsidy of up to £500 per annum
• Working from home policy - minimum 40% in the office (e.g. 2 days in the office over a 5 day working week)

About Us

Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis.

From Bacs to Faster Payments and cheques - we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient.

Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2023, the UK's retail payment systems processed 11.4 billion transactions worth £9.3 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 10.2 million switches since its launch in 2013.

Every day, people and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering the best-in-class payment infrastructure and standards for the benefit of consumers and businesses nationwide.