Senior IT Engineer

Senior IT Engineer Fyfield, Oxfordshire Full Time £50,000 per annum (depending on experience) Business/performance related bonus

Are you ready to take your career to the next level with a company that has been a cornerstone of IT solutions for businesses for 30 years?

Our client is passionate about technology, innovation, and creativity. They are seeking a dynamic Senior IT Engineer with a focus on networking to join their team and contribute to our continued success.

The company prides itself on delivering efficient IT solutions to over four hundred sites nationwide, with a focus on exceptional customer service and lasting client relationships. As they expand, they are looking for a well-presented, customer-focused, and personable individual, like you, to join their Fyfield office.

You will play a crucial role in implementing and managing new projects and installations, providing on-site end-user support, and maintaining existing infrastructure. Your responsibilities will include problem analysis, documentation, and ensuring configurations are up to the highest standards.

Are you the right person for the job?

1. 4-5 years in a similar role
2. Proven ability to form lasting customer relationships.
3. Expertise in remote and on-site support

Technical skills should include:

• Cisco Expertise: In-depth knowledge of Cisco routers and switches
• Networking: TCP/IP connectivity and IT security expertise
• Firewall configuration: management and reporting (Fortinet)
• Windows Server Administration: 2016, 2019, and Server 2022
• High-Level Communication Skills: Both written and verbal
• Virtualisation: Windows Hyper-V
• Active Directory/Azure AD Administration
• Windows/Microsoft focus: Azure, Office 365 & Intune
• Device Support: Windows 10/11 and Apple devices, experience with Intune, Apple, and Meraki MDM
• Backup Technologies and Disaster Recovery
• Microsoft SQL Server: Experience advantageous

What will your role look like?

Network Design and Implementation

• Architecting scalable networking solutions based on individual business requirements.
• Working with senior management to define Aegis policies and procedures.
• Creating network topologies and diagrams.
• Create recommendations for network hardware and software to improve service and profitability.
• Implementing new network technologies and upgrades.

Support, Network Maintenance and Troubleshooting

• Monitoring network performance and identifying potential issues.
• Conduct problem analysis and investigation.
• Diagnosing and resolving complex network problems.
• Ensure all systems are monitored and backed up at agreed intervals.
• Performing routine network maintenance checks.
• Provide/organise on-site end-user support.
• Escalating critical network issues to Management.

Network Security

• Implementing network security policies and best practices.
• Ensuring network systems are protected and only accessible by the engineer with the required skillset.
• Identifying and mitigating network vulnerabilities.
• Ensure security patches/firmware are tested and applied to maintain system security.

Capacity Planning and Optimisation

• Assessing network capacity and planning for future growth.
• Optimising network performance by analysing traffic patterns and making all necessary adjustments.
• Implementing network load balancing strategies.

Team Leadership and Mentorship

• Providing technical guidance and support to junior engineers.
• Training and developing team members on new technologies.
• Reviewing and approving network changes.
• When needed all staff may be required to assist another team to ensure the customers systems are maintained and kept operational.

Documentation and Reporting

• Maintaining detailed network documentation for all systems including procedures, configurations, and diagrams to a high standard.
• Generating network performance and security reports for management.

Network Management Tasks

• Operational management of networking systems.
• Management of field engineers to ensure fixes and installations are performed within the contract or project timescales.
• Advise senior management of any required changes to engineers start and finish times so staff availability is available to the entire team.
• Management of Network projects.
• Participation in management meetings relating to network related projects and job tickets.
• Engagement with other teams where required to ensure projects are delivered as defined.
• Participation with engineer reviews and training schedules.
• Any new deployments/upgrades are all updated within WUG/SolarWinds/IT Glue.

What can you expect in return?

• Company pension
• Employee discount
• Flexible schedule
• Private Health Care
• Group Life
• Eligible for profit-share after 12 months of continuous service

If you are a dedicated IT professional with a passion for technology and exceptional customer service, click "APPLY" now.