Senior IT EPIC Analyst - Research

Serves as a subject-matter expert with deep knowledge of the core Epic application, related non-Epic products/applications and the supported operational processes. Typically focuses across multiple areas of a broad process within the supported application, most often encompassing significant integrations with related Epic and non-Epic systems. Applies a consultative approach in working across internal teams and external partners to understand and define difficult problems.

• Serves as a subject-matter expert with deep knowledge of the core Epic application, related non-Epic products/applications and the supported operational processes. Work typically focuses on multiple areas of a broad process within the supported application, most often requiring certification in a second core Epic application. Solutions are often complex and may involve new implementations of whole builds, new functionality or features, new vendors, and/or multiple or new integration points across Epic and non-Epic systems with broad implications for user groups.
• Applying a consultative approach, engages internal subject-matter experts in operations to understand current and anticipated operational needs. Conducts extensive technology and operations analyses to identify root causes of complex problems. Identifies implications, brainstorms solutions and assesses the best option among many.
• Participates in analyzing tickets and requests to identify need for project-based work. Leads or investigates and resolves complex tickets or requests that: cross supported applications, encompass a broader process and/or are difficult to initially define. Resolves more advanced issues related to vendor peripheral device support, as appropriate.
• Performs advanced configuration or customization, as necessary, to address business or clinical needs. Modifies builds incorporating significant edits, whole new functionality, numerous cross-application integrations, complex logic, creation of new templates based on existing standards. Such changes characteristically impact large numbers and all levels of users and may affect system responsibilities and/or rights of providers with implications for patient admitting, downstream billing.
• Manages the implementation of supported core application changes with third party, Epic-eligible vendors and/or internal proprietary applications to ensure integration. Researches and analyzes the functionality of vendor and internally developed applications. Coordinates Epic integration requirements for non-Epic applications with the appropriate IT team in conjunction with vendor support. Maintains, upgrades and tests associated third party integrations.
• Guides less experienced team members in necessary build and testing.
• May attend and present at external forums.

• Bachelor's Degree
  An Associate's Degree with an additional 2 years of related experience or a high school diploma/GED with an additional 4 years of related experience may substitute for a Bachelor's Degree.
• 3 years of experience directly involved in Epic application support/implementation, 5 years preferred.
• Epic certification in one of the following module areas preferred:
  • Research
  • Beacon
  • Beaker

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, and Pension.

This role is eligible for a local hybrid-remote schedule