Senior Manager, Dynamics 365 CRM Leader, Sales & Service

Deloitte has a thriving and growing Microsoft Technology Services Practice. We are seeking a highly experienced leader, with a proven UK track record of delivering complex Dynamics 365 CRM solutions, to help lead our flourishing practice. You will be responsible for driving strategic direction, operational excellence, and innovation in our CRM offerings. This includes leading and mentoring a high-performing team, defining and owning the CRM client account strategy for the UK market, overseeing the delivery of client projects, and ensuring we remain at the forefront of industry trends. Your deep understanding of the UK CRM market landscape, combined with strong consulting skills, existing client relationships, and a collaborative leadership approach will be crucial to expanding our impact and achieving ambitious growth targets. By joining Deloitte's Microsoft Team, you'll collaborate with a team of experts, helping international organisations and iconic brands transform their core business capabilities with Dynamics 365.

Connect to your opportunity

Outcomes & Impact

• Lead the team to secure major client wins, exceeding revenue targets and establishing Deloitte as the premier partner for Dynamics 365 CRM solutions. This will solidify Deloitte's market leadership and drive substantial, measurable growth for the firm.
• Identify key opportunities, build strong, lasting relationships with target clients, and lead compelling proposals that showcase Deloitte's value proposition. Your strategic vision will shape Deloitte's approach to the CRM market and position the firm for long-term success.
• Foster a culture of collaboration, continuous learning, and professional development, enabling team members to reach their full potential and contribute to the practice's success. By developing and empowering your team, you will build a strong and sustainable talent pipeline for Deloitte, ensuring the continued success of the practice.
• Ensure projects are delivered on time, within budget, and exceed client expectations, resulting in strong references and repeat business. Your commitment to client excellence will enhance Deloitte's reputation as a trusted advisor and drive client loyalty.
• Contribute to industry publications, present at conferences, and develop innovative solutions that showcase Deloitte's expertise and thought leadership. Your contributions will position Deloitte as a thought leader in the CRM space, attracting top talent and clients alike.

This role offers a unique opportunity to make a significant impact on Deloitte's Dynamics 365 CRM practice and shape the future of CRM solutions for leading organisations in the UK.

Connect to your skills and professional experience

We're searching for a Dynamics 365 CRM leader who is more than just a technically proficient leader. While deep expertise in Dynamics 365, strategic leadership, client relationship management, team development, and commercial acumen are all essential, we're also seeking someone who truly aligns with Deloitte's values, thrives in our collaborative culture, and is driven by our purpose of making an impact that matters. If you're a passionate leader who inspires others, builds strong relationships, and is committed to delivering exceptional client experiences, we encourage you to apply.

Deep Dynamics 365 Expertise:

• Proven track record of successfully delivering complex Dynamics 365 CRM projects, encompassing sales, service, marketing, and field service modules.
• Strong understanding of Dynamics 365 architecture, data model, security, and integrations.
• Experience with Power Platform, including Power Automate, Power Apps, and Power BI.

Strategic Leadership:

• Ability to define and articulate a clear vision for the Dynamics 365 CRM practice, aligned with Deloitte's overall strategy.
• Strong business acumen and ability to translate client needs into innovative CRM solutions.
• Proven experience in developing and executing successful go-to-market strategies.

Client Relationship Management:

• Exceptional client management skills, with a focus on building long-term, trusted relationships.
• Ability to effectively communicate with senior stakeholders, both internally and externally.
• Proven track record of generating new business opportunities and expanding existing client relationships.

Team Leadership and Development:

• Experience in leading and motivating high-performing teams, fostering a collaborative and inclusive culture.
• Strong coaching and mentoring skills, with a commitment to developing team members' skills and careers.
• Ability to delegate effectively and empower team members to take ownership.

Commercial Acumen:

• Strong understanding of the professional services industry and the Dynamics 365 CRM market.
• Experience in managing budgets, forecasting revenue, and driving profitability.
• Ability to identify and pursue new business opportunities.
• Relevant Microsoft certifications, such as Dynamics 365 certifications or equivalents, are highly desirable.
• Experience in leading pre-sales activities, including solution design, proposal writing, and client presentations.
• Experience in managing organisational change and driving adoption of new technologies.
• Strong written and verbal communication skills, with the ability to present complex information clearly and concisely.

Our hybrid working policy

You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing.