Senior Manager, Talent and Community

LILT in the News

• We were named to The Software Report's fifth annual list of Software Companies! Click here to learn more and see the full list.
• LILT listed on the Inc. 5000 List for the first time.
• Check out all our news on our website .

About Us LILT is the leading AI solution for enterprise translation. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and Canva are using AI technology to deliver multilingual, digital customer experiences at scale.

While our core AI technology might share similarities with ChatGPT and Google Translate, it's what we do with it that makes LILT truly revolutionary. Our patented Contextual AI Engine goes beyond basic translations, understanding the nuance of our customer's content and target audience to deliver hyper-accurate, business-focused results. Our connector-first approach seamlessly integrates with our customer's existing workflows, and our human-adapted feedback loop ensures continuous improvement, making LILT a constantly evolving AI partner for your global ambitions.

The Production Team at LILT The LILT Production Team is at the forefront of delivering high quality, AI-supported large-scale enterprise localization programs for some of the world's largest organizations. We work directly with our users and customers to tailor solutions and programs, to deliver scalable, intuitive, and high-performing solutions that facilitate seamless multilingual communication for businesses worldwide.

Working in LILT's Production Team you will have access to leading tools, collaborative teammates, and opportunities to make a real impact.

Where You'll Work This position is based out of our London, UK office and will be expected to work in the office in a hybrid capacity. Get the best of both worlds at LILT! Dive into dynamic in-office energy 2 days a week, sparking creativity and forging bonds with your awesome team. Then, seamlessly shift gears and crush your to-do list from the comfort of your home base for the rest of the week. It's the perfect harmony of productivity and personal freedom.

Authorization to work in the UK is a precondition of employment.

What You'll Do LILT has a worldwide thriving linguist community who actively use LILT's AI platform to translate faster and more accurately than ever before. We are seeking an innovative and strategic Senior Manager to lead our global talent initiatives. This role is pivotal in scaling LILT's global talent base, ensuring we have the best language professionals to support our ambitious growth plans.

The Senior Manager is responsible for developing and implementing innovative talent strategies to ensure that our services are of the highest quality and that we have sufficient resources to support our growth and success. You will work closely with cross-functional teams to drive our talent management initiatives and ensure that they align with our business goals and objectives.

Key Responsibilities:

• Talent Acquisition & Management:
  • Scale comprehensive talent acquisition strategies to source, attract, and onboard worldwide linguists.
  • Lead the end-to-end recruitment process, including sourcing, testing, screening, interviewing, and onboarding.
  • Build a robust talent pipeline to support LILT's growth, including specialist sourcing for rare languages, multimedia localization, and regulated industries.
  • Manage a global vendor management program, ensuring compliance and quality standards.
  • Negotiate contracts and manage relationships with freelance linguists and vendor partners.
  • Actively monitor and evaluate vendor performance, both human and AI translation outputs.
  • Partner with LILT's Product and Research teams to develop and drive pioneering initiatives.
• Community Building & Engagement:
  • Cultivate and nurture a vibrant and engaged community of language professionals.
  • Execute community engagement initiatives, including online forums, webinars, workshops, and networking events.
  • Foster a culture of collaboration, knowledge sharing, and continuous learning.
  • Act as a liaison between the company and the linguist community, representing the company's values and mission.
  • Manage community feedback and address concerns promptly and effectively.
• Data-Driven Performance & Optimization:
  • Utilize data analytics to track and measure talent acquisition and community engagement metrics.
  • Identify trends and insights to optimize talent acquisition and vendor management processes.
  • Implement data-driven strategies to improve vendor performance and quality.
  • Provide regular reports and updates to senior management on talent and community performance.
  • Develop and manage budgets related to quality and talent management. Seek out new strategies and initiatives to optimise cost to produce.
  • Drive the execution of cost control initiatives; assemble team(s) of appropriate stakeholders, and effectively manage their contributions to achieve timely progress on goals and overall delivery and results.
• Language Industry Expertise & Best Practices:
  • A leader in emerging technologies in the language services sector.
  • Apply deep knowledge of the language industry to inform talent acquisition and community engagement strategies.
  • Maintain strong connections within the linguist community and industry associations.
• Work closely with LILT's Quality function on Linguist performance management (OTD, QRMs, error rates).
• Attend virtual and in-person meetings where location permits.
• Use software systems and AI tools.

Skills and Experience:

• Bachelor's degree in Linguistics, Languages, Business Administration, or a related field (Master's preferred).
• Fluency in English required.
• Minimum of 7+ years of experience in talent acquisition and vendor management within the language services industry.
• Proven track record of scaling a global vendor base and managing vendor performance.
• Strong understanding of human and machine translation processes and quality assurance.
• Extensive experience in specialized sourcing, including rare languages, multimedia, and regulated industries.
• Established network of connections within the linguist community.
• Excellent communication, interpersonal, and negotiation skills.
• Strong analytical and problem-solving skills.
• Proficiency in vendor management systems and talent acquisition platforms.
• Strong understanding of quality management principles, including ISO 9001 and ISO 17100.
• Experience developing and implementing talent acquisition and training programs.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Preferred Qualifications:
  • Experience working with AI-driven language technologies.
  • Fluency in additional languages.
  • Experience with remote team management.

Our Story Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. They were amazed to learn that Google Translate wasn't used for enterprise products and services inside the company and left to start a new company to address this need - LILT.

At its core, LILT has always been a machine learning company since its incorporation on March 6, 2015. At the time, machine translation didn't meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, believing that this foundation was imperative to the future of enterprise translation.

Benefits:

• Compensation: At market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays.
• Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, and more. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability.
• Paid parental leave is provided after 6 months.
• Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle.

Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at . LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual's race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.