Senior Network Specialist

Location: Regional Office United Kingdom, United Kingdom

Reporting to the Technology Architect, we have a rare opportunity for you to join us here at PPHE. You'd work closely with the network and support teams and our Meeting & Events Departments in the hotels and be responsible for designing, managing, and providing support for the Group's Internet/Wi-Fi network infrastructure and IP Telephony systems.

The role is based on flexible working hours, a total of 40 hours per week. The individual must respond anytime in case of major incidents and/or loss of service affecting business continuity.

Benefits for you as the Senior Network Specialist:

• Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Recommend a friend scheme - up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• 24/7 employee assistance programme
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events

Your main tasks and responsibilities:

• Create and maintain up-to-date documentation of network infrastructure.
• Manage, support, monitor, and develop the Wi-Fi network and IP telephony platforms across all properties.
• Provide support for Wi-Fi network and IP telephony incidents and hands-on support in UK/NL properties. Provide Wi-Fi network and connectivity support for large M&E events.
• Handle escalations or incidents on Wi-Fi and manage related problems to resolution.
• Assess/administer Wi-Fi network and IP Telephony equipment with the network team.
• Monitor and ensure the effectiveness of the network environment to ensure optimal performance.
• Asset management for Wi-Fi, IP telephony, and network hardware and software across the Group.
• Plan and assist the network team with network changes and upgrades.
• Design, plan, and assist with network cabling or patching works.
• Collaborate with the Engineering department to resolve remote incidents or changes.

Ad-hoc:

• Plan and coordinate the installation of in-house and remote Wi-Fi, network hardware and software across the Group's network.
• Research and make recommendations on new products, services, protocols, and standards.
• Anticipate a wide range of complications and resolve complex issues while following policy & procedures.
• Ensure systems and processes comply with IT controls and compliance plans.
• Lead incident, problem, and change management processes and/or serve as an Incident Commander for key issues.
• Assist with and implement short- and long-term plans.
• Monitor and test Wi-Fi and network performance, provide performance statistics & reports.
• Support on any new system implementations.

If this great (and rare) opportunity with us at PPHE looks like the one for you, apply now!