Senior Operations Management Analyst

Job role: Senior Higher Education Quality & Assessment Analyst

Grade: IC20

Family: Learning and Content Delivery

Category: Production

Role: Quality Assurance

Contract type: Maternity Cover (Secondment for internals or FTC for externals)

Business Unit: Enterprise Learning & Skills (ELS)

Department: Vocational Qualifications

Place of work: 80 Strand, London (Hybrid)

About Pearson:

We are the world's learning company with more than 20,000 employees who serve people across the community (in almost 200 countries). We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalised learning at scale.

At Pearson, we're committed to a world that's always learning and to our talented team who make it all possible. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better.

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world.

Pearson is regularly featured on the Forbes list of 'Best Employers' and we are recognised in the Best Employers for Diversity 2019 awards. We are proud to offer an exceptional and supportive environment to develop your professional career.

About Enterprise Learning & Skills (ELS):

This role is based within the Pearson Enterprise Learning & Skills (ELS) vertical - in Vocational Qualifications. This includes our higher education qualifications business, whose aim is to ensure that Pearson's qualifications are the gold standard in professional higher-level education.

Position Description:

Purpose:

The Higher Education (HE) Senior Assessment & Quality Analyst is responsible for managing assessment and quality assurance processes within their designated specification(s) from the Higher Education qualifications portfolio. The HE Senior Assessment & Quality Analyst reports to the Senior Manager - HE Assessment & Quality, working as part of a team, across a group of subjects.

Key Accountabilities:

1. Customer Service: Managing performance in relation to internal and external service levels (SLAs), identifying and responding to customer needs, and focusing on delivering excellent customer service.
2. Assessment & Quality Assurance Activities: Understanding regulatory and internal procedures, evaluating the quality of assessment instruments, and ensuring maintenance of standards.
3. Planning, Project and Information Management: Updating and reporting on key management information, producing and maintaining plans of work, and leading on cross-department projects.
4. Quality Management: Maintaining good working practices, conducting annual reviews, and preparing materials for audits.
5. Relationship Management: Motivating and leading teams, reviewing performance, and building effective relationships with Assessment Associates and internal stakeholders.

Candidate Profile:

You will be accurate, flexible, responsive, hard working, organised, and able to manage multiple priorities. You will be confident managing your own workload whilst working as part of a team.

Selection Criteria:

1. Education, qualification & training: A-Level/BTEC (or higher) or equivalent qualification.
2. Previous experience: Experience of a customer facing role, administrative role, assessment, and IT literacy (intermediate).

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We are the world's lifelong learning company. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing .