Senior Operations Manager - Revenues and Benefits

We are seeking to appoint a highly motivated, enthusiastic manager to lead the operational teams within Revenues and Benefits.

Reporting directly to the Revenues and Benefits Service Manager, you will be responsible for providing strong leadership and direction to 6 Team Managers delivering Council Tax/Business Rates Billing and Recovery, Benefits, Debt Recovery, Training and Subsidy.

Revenues and Benefits is a high performing service subject to constant changes in government legislation. This challenging and exciting role is key to ensuring the service continues to adapt to change efficiently and effectively whilst maintaining and improving performance levels.

Role Requirements

• Professional qualification - IRRV or equivalent (i.e. 5 years) Revenues & Benefits Management experience.
• Applicants must have at least five years management experience in a Revenues/Benefits environment and a proven track record of successfully implementing change/new ways of working.

The Council operates hybrid working, involving working from an agreed workplace location in the borough at least 2 days a week (subject to change).

Hours: 37 hours per week, a requirement of working two days in the office.

Why work for Sandwell Council?

Joining Sandwell Council means becoming part of a supportive and forward-thinking organisation.

We offer:

• Generous annual leave entitlement, with additional entitlement granted to employees who complete 5 years continuous service with Sandwell or other local authorities.
• Access to our Employee Benefits portal which includes discounts on a number of retail locations, gym membership, and more.
• Salary sacrifice schemes for cars and bikes.
• Health and wellbeing support.
• Access to the Local Government Pension Scheme.

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on or via e-mail to:

To apply please download the application and return to: