Senior Partnerships Operations Executive

Runa is pioneering a first-of-its-kind payment rail capable of issuing, sending and accepting digital value at scale.

Banking and card payment infrastructure still struggles to serve low-volume, high-velocity payments both locally and globally. Businesses send over $20 trillion in refunds, rewards, or remittances to consumers, employees, or freelancers every year and waste thousands of hours, incurring costs of up to 50% per transaction and leaving the people they serve waiting days to receive their money.

Runa is transforming the payouts landscape with a new digital payments infrastructure that enables businesses to send digital value to anyone, anywhere instantly, free of charge for senders and recipients. Recipients can immediately spend the value they receive on the Runa network including 4000 plus payout types across 37 countries, completely independently of the legacy card rails. Hundreds of leading companies rely on Runa to power instant, flexible global payouts to tens of millions of consumers including Sodexo, TopCashback, Perkbox, Sweatcoin, Coinbase and Globetopper.

The Role

As a Senior Partnerships Operations Executive, you will be responsible for managing the operational processes related to partnerships, including onboarding partners, maintaining the accuracy of partner information within backend systems, and ensuring smooth purchase and redemption experiences for Runa customers.

This role is responsible for driving operational excellence through collaboration with internal teams and external brand partners, streamlining workflows and optimising processes. Additionally, this role will confidently analyse data to track partnership performance, contributing to informed decision-making and overall operational success.

What Excites You

• Managing the onboarding process for new partners, ensuring smooth integration into our systems and prioritising customer satisfaction.
• Collaborating closely with internal and external stakeholders to communicate changes, leveraging data to assess their impact and severity.
• Acting as an internal decision-maker on specific product approvals on behalf of brand partners, ensuring alignment with brand preferences and operational policies.
• Enhancing internal processes and refining operational workflows, providing strategic recommendations to improve cross-functional collaboration and scalability.
• Taking full ownership of maintaining accurate partner data in backend systems, ensuring all relevant information is consistently updated and readily accessible.

What Excites Us

• Around 2+ years experience in an administrative or operations-focused role within a fast-paced environment.
• Strong communication skills, with the ability to collaborate effectively within a team, follow detailed instructions, and support junior colleagues.
• Proven experience in managing multiple stakeholders across various teams, ensuring alignment through regular updates.
• Excellent problem-solving abilities, using data-driven insights to identify challenges and uncover opportunities for improvement.
• A strong passion for delivering exceptional customer satisfaction.

Even if you do not meet all of the above requirements but still think you would be a good fit for the role we would still encourage you to apply.

What's in it for you

• We have a hybrid structure with the requirement of 1-2 days a week at our London Office (Aldgate East).
• £1,000 annual L&D allowance to invest in mastering your craft, including accredited studies. Plus 5 days study leave per year.
• 25 days holiday + public holidays.
• Runa Reset Days - Runa closes on the first Friday of each quarter for a well-deserved, Reset Day.
• Summer Hours - In the month of August, we log off at 3pm on Fridays.
• Work from anywhere for up to 45 calendar days a year.
• Participation in the Employee Options pool giving you ownership in Runa.
• Private Medical + Dental Health Insurance with Bupa.
• Enhanced parental leave for all new parents, up to 16 weeks full pay.
• We are currently working towards salary transparency; however, we are not there just yet, so our talent team will discuss this during the initial call to ensure that the right expectations are given.

The Interview Process

1. Call with Talent Partner.
2. Hiring Manager Interview.
3. Task Interview with the team.
4. Values Interview.

Diversity and Inclusion

We are committed to providing a hiring and working experience in which all people feel they are equally respected and valued regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.