Senior Process Manager

Time left to apply: End Date: March 28, 2025 (30+ days left to apply)

Job requisition ID: R091828

Kantar Media helps partners understand the changing advertising landscape. Specializing in audience measurement, consumer targeting, and in-depth intelligence into paid, owned, and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Kantar Media is a wholly owned but operationally independent part of the Kantar Group.

Location: London, UK

Type: Hybrid

This role reports into the System Strategy Audience Lead and is responsible for defining and rolling out best practices across our Global Operation Teams and measuring the performance of those services.

You will play an integral role in the development, launch, and management of a team of SMEs covering all key processes in our Audience Operations. Ensure this resource is available for all services and support a wider strategy around our training programs and documentation of best practices.

Engaging with our senior leadership team (Globally and Locally) to ensure the success of this initiative.

Define and report on KPIs for operational performance.

• Facilitates collaborative process, ensuring well-articulated and prioritized roadmap and set of medium and long-term goals/focus areas.
• Proactively build and maintain collaborative relationships with key internal stakeholders.
• Collaborate effectively on cross-functional teams, often working virtually, demonstrating effectiveness when dealing with colleagues at all levels.
• Identify and understand operational best practices across a wide range of services and functions/outputs.
• Manage, maintain, and develop the collaborative tools needed to facilitate sharing of insight and analysis across internal teams and geographies (e.g., intranet portal/communication tools).
• Support OSS in its role in delivering tools and efficiencies to global audience services.

Your profile and key skills we are looking for:

• Experience in technology and operations.
• Ability to navigate organizational complexities and help assure alignment across groups.
• Ability to organize resources effectively and drive clear project delivery accountability.
• Experience in stakeholder management.
• Motivated and self-starting with the ability to work independently and virtually, and to manage multiple concurrent project workstreams, self-manage and prioritize workload.
• Able to work efficiently and effectively in a fast-paced, ambiguous environment.
• Excellent communication and diligent listening skills.
• Global work experience.
• Excellent Microsoft Office skills.
• Highly proficient in spoken and written English (we are an international team), other languages are a plus.

We pride ourselves on understanding people, and what makes us think and act the way we do. Because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers, and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar.

Kantar is the world's leading data, insights, and consulting company. We understand more about how people think, feel, shop, share, vote, and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 25,000 people help the world's leading organizations succeed and grow.

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