Senior Property Manager -Hybrid - Bracknell, RG12

Senior Property Manager - Bracknell, RG12 - Hybrid

A strong, well-respected and very established Property Firm are actively seeking a personable, professional and team playing Senior Property Manager based in Bracknell, RG12. Our clients Property Management department is offering a fantastic opportunity for a proactive and outgoing person to progress their career in a client-focused role that rewards excellent customer service, attention to detail and upselling skills.

Responsibilities include but will not be limited to:

1. Total factored property portfolio 200 to 400.
2. Providing a designated group of client's with property management services encompassing renewals, repairs, deposits and lettings account.
3. Dealing with enquiries and ensure they are dealt with efficiently and in line with agreed service standards. Refer complex, difficult or legal queries to manager or relevant expert.
4. Following the procedures/process maps for their areas of activities ensuring key time scales are met.
5. Investigating/ resolving queries and problems. Advise/recommend course of action on property issues.
6. Maintaining and using office systems effectively and updating property files and computer databases.
7. Issuing correct documentation (letters/legal documents) to relevant parties in a timely manner.
8. Liaising with third party suppliers to arrange works to be undertaken.
9. Developing and building strong relationships with key Clients and treat them as individuals.
10. Liaising/negotiating between Landlords and Tenants.
11. Ensuring that all relevant people are kept informed and up to date with progress particularly in relation to client issues/complaints. Manages expectation and ensure you follow up all queries.
12. Advising the branch promptly of issues that arise and keep them up to date with all relevant issues.
13. Taking appropriate action to pre-empt complaints. Takes appropriate action to investigate and resolve complaints.
14. Promoting additional services and meet third party referral targets.
15. Comply with lettings administrative procedures and all relevant legislation, Codes of Conduct and Practice and Due Diligence procedures.
16. Developing and applying an understanding of legal requirements.
17. Seeking to continuously streamline and improve current processes and procedures. Actively take on feedback from Clients.
18. Mentoring and training new starters.

The Successful Applicant will need to possess the following skills:

1. Must be able to hit the ground running so minimum of 3 years property management experience as a Property Manager is essential for this role.
2. It is highly desirable that candidates have intermediate computer literacy.
3. Experience of lettings/property management software packages.
4. ARLA Qualified would be an advantage.
5. Be able to manage their own workload.
6. Own car for Inspections.

The hours will be: Monday to Friday 9am - 5:30pm.
Salary range will be: £40,000pa to £50,000 with one day working from home.
If this role is of interest to you and you have the necessary role requirements, please submit your most up to date CV and contact details to Louise Foster at Roundpegs Property Recruitment today.