Senior Property Manager Richmond upon Thames

Responsibilities

• Drafting and serving S20 notices for major works.
• Manage a high-end technical portfolio in accordance with RICS Codes of Practice, ARMA rules, and landlord and tenant legislation.
• Provide full professional property management services for a portfolio of freehold/leasehold developments and individual properties on behalf of freehold clients, Developers, and Resident Management Companies, proactively managing in accordance with the management agreement the terms of the lease/agreements and good current practice.
• Respond to pre-assignment enquiries.
• Manage company targets of income and service delivery.
• Handle leaseholder enquiries pertaining to the development.
• Respond to all correspondence/emails and telephone calls, including those from Directors, lessees, and tenants.
• Prepare and draft minutes of Board meetings for approval by the Directors.
• Understand lease terms and communicate with lessees/tenants/letting agents regarding any matters that may contravene the lease terms, i.e., noise/nuisance, satellite dishes, wood floors, pets, etc.
• Be prepared to deal with any issues that may arise during the management of the properties.
• Ensure the property operates as smoothly as possible.
• Oversee a small team of Junior Property Managers and site staff.

BUDGETS & ACCOUNTS

• Prepare and issue draft budgets to Directors for consideration and agree with the Board of Directors, approving on PMS computer system.
• Understand service charge and company accounts and explain them to Directors.

INSPECTIONS

• Arrange meetings and inspections for all properties managed.
• Ensure that all necessary contracts and annual inspections are in place.
• Carry out regular inspections of properties and action any necessary works.
• Ensure all properties under management have up-to-date Health & Safety, Fire Risk Assessments, Asbestos Surveys, Legionnaires Risk Assessment, and Electrical Reports.

INSURANCE

• Ensure all properties in the portfolio are insured, including managing all claims, renewals, and enquiries regarding the policy.
• Liaise with Loss Adjusters and obtain quotes for remedial works and oversee any emergency repairs.
• Liaise with Directors to ensure that blocks are revalued for insurance purposes at least every 3 years in accordance with company policy.

MAINTENANCE

• Contact contractors to ascertain their ability to carry out works and issue work order forms on PMS, checking with Directors if authorisation is required.
• Monitor contractor performance, follow through and complete jobs, updating PMS.
• Prepare specifications for all contracts at blocks managed, including cleaning, gardening, window cleaning, etc., to issue tenders and appoint contractors. Issue contracts to contractors ensuring compliance with current health and safety legislation.
• Carry out regular site inspections to monitor works and keep Directors advised of progress before authorising any part payment or full payment of contractor invoices.
• Ensure all contracts and schedules of works for all properties are entered on the computerised system and updated.
• Advise all lessees and/or tenants of impending works.
• Monitor contractor performance regularly.
• Work with external/in-house surveyors regarding major works contracts. Attend progress meetings as necessary, ensure S20 Notices are served, and pay authorised invoices.

SERVICE CHARGES

• Monitor expenditure to ensure sufficient funds are available to cover all necessary repairs/works, except in rare emergency situations.
• Chase arrears of service charge and ground rents due on the portfolio up to the instruction of solicitors.

GENERAL

• Check, code, and authorise invoices.
• General filing.
• Any other duties as directed.

PERSONAL REQUIREMENTS

• MIRPM/MTPI and demonstrable post-qualification experience.
• Good understanding of Residential Property Management and current legislation.
• Well-developed interpersonal and oral communication skills.
• Interpersonal skills and customer-focused.
• Ability to work on own initiative.
• Good literacy and numerical skills.
• Diplomacy.
• Ability to prioritise workload and work under pressure.
• Team player.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.