Senior Research & Insights Manager

Do you have a passion for finding out what makes customers tick? As our Senior Research & Insights Manager, you'll turn data into gold dust that helps us craft propositions, products and services our customers will love. You'll fuel bold thinking, spot the trends before they hit the mainstream, and help us make decisions that are as smart as they are customer-obsessed.

Our Virgin Family

Join the Virgin Group - a diverse collective driving change, enhancing customer experience, and having a blast. We're daring, disrupting industries from finance to space, united as part of the Virgin Family.

Virgin Red and Virgin Management are the dynamic core of the Virgin brand. We reward our loyal customers with Virgin Points through an extensive partner network, nurture the Virgin brand globally across diverse industries like travel, health, and space, and champion customer-centric innovation and entrepreneurial spirit. Together, we unlock unique experiences, foster deep customer connections, and drive our purpose forward.

We're a huge brand, but not a huge team, which means we take a hands-on approach while thinking strategically. Everyone rolls up their sleeves to get things done, making it an exciting and collaborative place to work.

Tell me more

• Level up our customer understanding using primary and secondary research, with a focus on Product, Experience, Marketing and Partnerships.
• Drive a joined-up view of the customer - from curious prospect to loyal member - by working hand-in-hand with Insight, Analytics and Data Science.
• Shape business cases by commissioning smart research that sizes up opportunities and backs bold ideas with real-world insight.
• Optimise propositions with clear, evidence-based guidance on what customers really want (and what they don't).
• Turn insight into action, deliver sharp, actionable recommendations teams can rally behind.
• Unlock brand and commercial opportunities through bespoke projects, including collaborations with Virgin Companies and key partners.
• Champion the voice of the customer - evolving how we gather and use feedback to drive stronger experiences and better outcomes.

What you'll need

• Clear and confident communicator - Able to cut through complexity and deliver insight in a way that's easy to grasp and engaging, whether it's for frontline teams or senior leaders.
• Data-savvy and commercially sharp - Comfortable with numbers, fluent in stats, and experienced in a wide range of quantitative research techniques. Knows how to use insight to inform models, forecasts and business plans that hold up in the real world.
• Inspiring and strategic thinker - Sees insight as part of a bigger picture, not a standalone function. Joins the dots across teams and projects, and brings people with them.
• Empathetic and people-smart - Understands how research can land with different audiences, from survey participants to stakeholders. Able to adapt approaches sensitively and deliver challenging feedback in a constructive, collaborative way.
• Analytical to the core - Comfortable getting into the weeds of data and methodology, but always focused on pulling out the insight that really matters, and translating that into recommendations with impact.
• Proven research expert - Brings deep experience across methodologies like drivers analysis, SEM, expectancy theory, conjoint, Gabor-Granger, max diff and TURF. Ideally, a strong quantitative research background with a dash of qualitative understanding to round it out.
• Supportive team leader - Has managed direct reports and knows how to build capability in others.

The extra details

Role type: Permanent
Location: London hub (twice per week) & your home space
Salary: £85,000 - £90,000 plus bonus - We're putting our salaries out there for everyone to see - no smoke and mirrors, just honest numbers. We'll offer a salary that matches your skills, always aiming for room to grow.
Working hours: Full time - We embrace flexible working. Let us know what hours empower you to be at your best both professionally and personally, we'll try to find a perfect match for you and us.
Benefits: Buckle up for an adventure with Virgin! Our benefits package isn't just a list - it's your ticket to an extraordinary career and life. Imagine unlimited leave for your globe-trotting dreams, a "Screw it, let's do it pot" to enjoy being you, and a learning budget to fuel your curiosity. We've got your back with top-notch health care, family support that goes the extra mile, and a pension plan to keep your future bright. From electric vehicles to flexible volunteering, we're not just offering a job - we're inviting you to join a community that celebrates your whole self.

Closing date: 25 April 2025

Some of the attributes that define a Virgin person just can't be quantified in words. We pride ourselves on welcoming people from all walks of life, with all sorts of skill sets. Most recently, we successfully campaigned to add 'Dyslexic Thinking' as a skill on LinkedIn. Any uniqueness is a strength and will be considered an asset to our workforce. If there is something you would like us to consider, to tailor the hiring process to the way you work best, please don't hesitate to let us know.

Ready to turn your career into the ultimate adventure? Virgin's got the map, the compass, and the crew. Your great adventure awaits!