Senior SEND Business Support Admin Officer

This is a temporary role, with the possibility to extend and will be based in the Office (BCP Civic) initially for a training period of up to 2 weeks, thereafter office based once a week.

• You must be UK based and have the right to work in the UK.
• For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
• This is a temporary role. Please do not apply if you are seeking a permanent position.

• A Level qualification, NVQ 3 in Business Administration or equivalent experience.
• Excellent knowledge of ICT tools including MS Office and other relevant programs.
• Knowledge of database management and production of reports.
• Experience of providing administrative support and working with a range of partnership organisations such as other LA's or Health Partners.
• Experience and excellent skills in preparing clear and succinct meeting notes.
• Experience in diary management for Senior Officers to organise large meetings and events.
• Minute Taking skills.
• Ability to communicate with a range of internal and external stakeholders to resolve and escalate complex issues in a professional manner.
• Ability to plan and prioritise your workload effectively in an environment of change with competing demands and using initiative to provide proactive support.

We are currently seeking a proactive and detail-oriented Senior Business Support Officer with strong administrative skills to join the SEND Business Support Team.

• Provide guidance and support to team members on complex SEND processes and systems, ensuring the team delivers high-quality performance aligned with objectives.
• Handle and resolve escalated enquiries from parents, schools, and external stakeholders, demonstrating strong communication skills and ensuring a positive customer experience.
• Organize and document multi-agency meetings related to SEND, capturing key decisions and effectively summarizing information to ensure accurate follow-up.
• Maintain an in-depth knowledge of SEND processes, procedures, and regulations to provide accurate and efficient administrative support.
• Ensure accuracy in data entry and management, including SEND case details, spreadsheets, and bespoke databases.
• Collect, collate, and analyze SEND-related statistical data, providing insights to support decision-making and service improvements.
• Review, interpret, and disseminate SEND data and information to support informed decision-making and monitor service performance effectively.