Senior Service Manager- Insurance

We are recruiting for a Senior Service Manager with SaaS experience to join one of our Insurance clients on a 12 month contract.

Inside IR35

Hybrid- 2 days a week in Reigate

• Support the Service Management lead in designing, documenting, maintaining, and improving Service Management processes.
• Work with internal teams to ensure end to end service delivery is being provided to all clients.
• Build relationships with internal and external stakeholders.
• Serve as an escalation point for client issues.
• Work with Incident response teams to ensure service resolution.
• Liaise and communicate with clients during major incidents.
• Maintain, improve, and promote the Service Catalogue.
• Work on projects to ensure Service management processes are covered and documented.
• Help to promote the Service Management function across functions.
• Be a trusted partner for both internal and external stakeholders and will support Service Management and Delivery Leadership with:
• Program planning and execution through engagement in defined quarterly planning aligned with functional team leads.
• Definition and execution of future support strategy, Business Continuity Plans (BCP), and regulatory compliance.

• Proven experience working in a service management capacity for a market facing SaaS provider.
• ITIL V3 or V4 qualification, and professional understanding of ITIL framework.
• Proficiency in using service management software and tools (e.g., ServiceNow, BMS, etc.).
• Data driven, with the ability to create improvement programs from gathered data and measure and iterate for success.
• A bachelor's degree in business administration, management, information technology, or a related field is valuable.