Senior Support Engineer

About our company:

HYBRID software is a software company specializing in developing innovative solutions for the printing industry. Our goal is to help our customers by providing editing and automation software products that optimize internal production processes and significantly increase efficiency. At HYBRID Software, our customers and our employees are at the center of our business. We strive to continuously improve our products and provide a strong support service for our customers. Our products are used by hundreds of customers worldwide in all areas of prepress and print.

With offices in Belgium, France, Germany, Italy, Spain, UK, the US and a global partner network, HYBRID Software currently consists of a team of about 120 dedicated and enthusiastic employees. Our people are part of the HYBRID family and ready to take on any challenge. Due to strong business growth, we are looking to strengthen our team with a Solution Engineer.

For our offices in Merelbeke, Belgium we are currently looking for a dedicated Senior Support Engineer. You will join our Solutions Team and you will report directly to the Operations Manager.

Your Responsibilities:

• You will be responsible, together with your team members, for the Customer Service Support and After Sales Services regarding our inhouse built software products.
• Diagnose and resolve complex technical issues efficiently related to the use and implementation of our software.
• Document support processes and maintain records of customer interactions.
• Reporting back to our development teams any recurrent issues that arise through our internal tools.
• Ensure that the current systems at the customer stay up to date and guarantee a continuous service.
• Ensure timely resolution of customer issues in alignment with his service contract.

Your qualifications:

• A Bachelor in IT, Digital & Graphical Media or having previous experience as a Support Engineer or in a similar role.
• Analytical thinker with excellent problem-solving skills.
• Having a service-minded attitude, good verbal & written skills and the ability to work in a team.
• Expertise in diagnosing and resolving technical issues
• English is a must, knowledge of any other language is a plus.
• Linux Ubuntu knowledge is an asset
• Knowledge of javascripting is an asset.
• Experience in the printing industry is an asset

What we offer:

• Excellent working conditions in an internationally focused organization (group insurance, hospitalization insurance, meal vouchers, 8 ADV days, etc ).
• No-nonsense work environment and flexible working hours.
• At Hybrid Software, we value our clients and our employees. We have a flat organizational structure and we strongly encourage any initiative from our people.